Work Lotus

I really want to like this place. My brother stayed here several years ago when it was Rio Pinar. It was not fun. Residents were not allowed to go to the courtyard, there was no socializing and the place smelled like urine. Now, my brother is requiring to be back at a Nursing Facility and because we had heard about changes at this location... I toured it. I was happy to see that there were a few of the staff that remembered me and my brother as I toured. The foul smell was gone. They had new furniture in the rooms. Visually... it was night and day to how it used to be. We gladly placed my brother back into this facility. The day he was transferred from the rehab he was in, to Lotus... I went to Lotus to fill out any documentation and get info on how to pay for his share of the monthly financial responsibility, etc. After waiting for 45 minutes... I was told that I could not be helped. That the nursing admin had left for the day and that no one can help me until he's admitted. Seems odd to me. The place he was at before coming to Lotus was told that transport would pick him up at 4PM last Friday. I was given the same info. My brother sat in the lobby from just before 4PM until AFTER 8PM! Who's fault? No one knows. My brother has a form of dementia... not exactly dementia. It's called Wericke-Korsakoff syndrome. Think 50 First dates. His brain has a problem maintaining new memories. This also comes with something called ataxia, a severe loss of motor skills. My brother seems to be in an advanced stage of these chronic conditions. The 1st couple of days, he was soooo happy. They were socializing him and rolling him around as he is wheelchair bound. Then, he had 2 falls in less than a 24 hour period 2 days after getting there. Expected with his mental conditions and advancing ataxia. ( I hope he sees a neurologist soon to confirm that it is truly advancing.) After the second fall, he was taken to the ER. I never got a call from Lotus. I found out from him as they were rolling him towards the ambulance. The Nurse on duty that morning very adamantly tells me she did call at 11AM the day of his 2nd fall. No calls show on my call log. See the enclosed images. Now... understandably... he is being supervised as he is definitely a fall risk but... how it's being done is not cool. He's being isolated in the dining hall right after breakfast. It started yesterday. He was given no explanation. He kept calling me in desperation but unfortunately, I could not get his calls until 6PM. All day he was isolated. For someone with his mental condition... it's kind of cruel not to explain the reason behind what he sees as confinement. Could he possibly be in a social environment with someone watching him? Instead he feels like he's being held hostage. Not given a chance to nap as people his age tend to do. Stripped of dignity as he is rushed when he uses the bathroom. Just seems like this can be handled better. One more thing. He's been in there for 6 days now. I'm yet to hear from ANYONE in there nursing department regarding any paperwork, financial responsibilities, medication management or for any medical discussion. I call the receptionists, who by the way, the 2 young ladies I've spoken to are very sweet and always helpful.... but whenever I ask to be transferred to someone in nursing...I get sent to a general voicemail. I've left 2 messages there and am yet to get a call back. I even sent a message through there corporate portal... and nothing still. I sincerely hope that they communicate with me after this review but... who knows. As I mentioned on the outset.... I really want to like this place. I hope there's no animosity taken out on my brother as well.

A family member was just recently placed here and so far everyone has been welcoming and friendly.

I want to thank all the staff from kitchen to nurses cnas therapists doctors all.personel from top everybody has been exceptional to my daughter's care I feel so pleased and know when I go home she is secure an safe and cared for in the best way thanks again. Her mom .

This is my first time sending my father-in-law to this location for Respite. When I came to see the location and had a tour, I was very pleased with the atmosphere the people and the cleanliness of the facility that’s the first thing I noticed. When I took my father-in-law to the location to drop him off, the Nurse was great the gentlemen who put him in the bed was cheerful, friendly helpful everyone there was very kind. The employees are all organized and have all the information on my father-in-law. I have taken him to other facilities and the workers are not told what is going on they had poor communication. My father-in-law only speaks Spanish and I was so happy to see that they have employees that speak Spanish there. That made me feel good and my father-in-law feel comfortable. Checking him in and discharging him from the facility was so easy thanks to Chelsea and her staff it was such a relief. I’ve had nightmares at other facilities. So to everyone at Lotus in Orlando thank you so much for all your hard work and kindness that you gave my father-in-law. You made me feel at ease and was able to relax on my break. Thank you so much!!!😊

The overall care here was very poor. My father actually fell and broke his femur and needed emergency surgery due to his advanced age. Not one nurse in sight and no one ever could explain how this happened. Mind you my father never had to have surgery in all of his life until arriving here. He'd be left with his soiled diaper for hours on end to the point his skin caught a rash repeatedly even after asking for someone to please come change him. He would not get assistance in eating his meals, (allegedly a nurse accused him of faking his vision issues!), he's legally blind and has lost a lot of his grip because of spinal stenosis, so holding a utensil is difficult. So his food would come and just sit there until the next meal, if family wasn't there to assist. He wasn't given baths on the alleged assigned bath days. Blood Pressure was out of control on a regular basis and the nurses had no sense of urgency. He'd ask for water and good luck getting it. They'd say they would be right back with it and he'd never hear from them again. If it wasn't for family coming to do most of this ourselves, since they wouldn't, they would have left him to die a slow death, alone. He will NOT return to this facility after he gets discharged from the hospital, as much as we can prevent that from happening. We were told by a friend they had five family members that were there at separate times, all of which passed under their watch. Some nurses were great, but very far and few between. No thank you!! Possible legal proceedings are being sought. Never again!! Very disappointing experience. UPDATE: My father did not return here but his condition continued deteriorating after his emergency surgery and passed away in February. We've been trying to obtain his medical records from there and lo and behold, we can't get anyone on the phone nor get a call back!! They've picked the WRONG family to do this to. This isn't over even though my father's suffering has ended, the family was left to deal with all of this suffering now, afterwards. Looking for a good attorney to take over.