Westside Oaks Rehabilitation and Nursing Center

My father was forced into this place because medicare refused to pay for anything better. If you can avoid it for your loved ones, go elsewhere. They don't give a crap about their residents. My father was literally dying and they refused to call an ambulance for him over and over again. He was vomiting blood and so incoherent that his roommate had to call an ambulance himself, because staff repeatedly refused. They have anywhere from 4-8 people in a single room labeled A-H in each room. One bathroom for all 8. They are so crap that they cut the residents desserts in half to make them stretch even when it's just a little Debbie snack cake. Power outlets hanging out of walls, water damage in ceiling tiles. Smells of urine and feces in every single room hallway and bathroom. Just save yourself and your loved one the heartache.

Although Westside Oaks did not cause my daughter Tracy Taylor’s death, they contributed to it by neglect and permitting her to have rampant bedsores up and down her back and posterior that I brought to their attention through several letters and meetings with Senior Management and Head of Nursing which they assured me was just redness with no open sores. I told Westside that my daughter was wasting. They said her weight was stable at around 200 pounds which we found to be 22 pounds of fluid in her belly and another 20+ pounds in her swollen feet and legs from her rampant ascites which Westside was treating with a Lasix pill. I also paid Westside Oaks $1200 a month out of pocket for 5 days a week, 50 minutes a day for 3 months in hopes of improving her walking. When Medicaid finally kicked in I asked if Medicaid could help with the costs - they said no because she had not made sufficient progress, although I was always told that she was responding well to the physical therapy as long as I paid $1200 a month out of pocket. When she was finally sent to Emergency at St Vincent’s Riverside Hospital the redness was diagnosed to be dead brown skin and several open bedsores from her bottom and up her lower spine. St Vincent’s diagnosed her as having 2 1/2 gallons (10 liters) of fluid in her belly. Her UTI was undiagnosed and untreated at Westside Oaks. Understaffing and neglect at Westside Oaks caused my daughter undeserved misery. Tracy died a week after being sent to St Vincent’s by the nursing home. She was 61.