Vero Beach Care Center

1 star - Understaffed, unresponsive, and my aunt’s safety is at risk My aunt was admitted to Vero Beach Care Center for rehab after a hospital stay, and what our family has witnessed since then is deeply alarming. This facility appears to be severely understaffed, and the lack of communication with families is unacceptable for a place that receives government and state funding; funding that comes with an obligation to provide safe, adequate care. I have called this facility more times than I can count trying to reach the rehabilitation unit to check on my aunt and share concerns about her care. The phone rings and then just disconnects. No one picks up. I’ve left multiple voicemails and have not received a single call back. When a facility can’t even answer a phone for a family trying to advocate for their loved one, something is seriously wrong. The conditions in my aunt’s room are unsanitary; we’ve counted roaches, and we’ve found used gloves thrown on the floor instead of in the trash (photos attached). My aunt is immobile and a fall risk, and I have personally witnessed her press the call button and wait over an hour for staff to respond. An hour. For someone who cannot get up on her own, that delay isn’t just neglectful, it’s dangerous. Most disturbing of all: my aunt was told by a nurse that she is not receiving the antibiotic medication she needs, despite having a port placed specifically for that treatment, because it’s “too expensive.” That is a medical decision being made based on cost, not on my aunt’s health, and it should never happen at a licensed care facility. This is supposed to be a place where patients recover. Instead, it’s a high-stress, unsafe environment that is actively working against my aunt’s healing. Families deserve to be able to reach staff, get updates, and trust that their loved ones are safe and receiving prescribed treatment. Right now, none of that is happening here. I would strongly caution anyone considering this facility for a loved one to look elsewhere.