The Waverly Assisted Living & Memory Care

I just met the son of the man who was a dementia patient at this facility. He died in the kitchen freezer after leaving his room sometime before 12:30am and wandering into the unlocked freezer. Google it, your jaw will drop and this place needs to be held accountable. If you have a loved in this place, I would immediately remove them.

My grandmother had multiple terrible experiences last year. It’s sad that a person has to die after being locked inside the freezer for anyone to actually do anything to protect the people living there. Worst experience ever with their staff and director.

very rude receptionist.

My friend is there and he stinks of urine. The staff just hides in the corners or in the rooms on their phones even though there's plenty of work to be done but you never see them doing anything but on their phones. We are going to work to get him out of this place it's really pathetic.

I would give it 1/2 star if I could! While this looks like a new shiny penny, the staff turnover here is unreal, new people all the time, some don’t speak good English. My mother is deaf and has a cochlear implant with a device used to process sound. Nearly EVERY time we went to visit she did NOT have her speach processor not matter what time we arrived! They kept it in the central office for the CNA’s to keep the batteries charged. Often all four of her batteries were dead! Imagine for a minute not being able to hear ANYTHING! We placed our mother here expecting at least a reasonable level of care. Her room stunk to high heaven of urine, her urine filled clothes were left in the overflowing laundry basket. AND the bed smelled of urine, and yes we complained to the director, Susan, many times, including my brother, who placed here here myself, AND our caregiver! She was supposed to be checked so that she was clean and dry every two hours…HA! She has discoloration on her skin and a rash from sitting in urine and feces. My Mother also requires assistance eating, she has Dementia, good luck with that, our caregiver fed her. Playing oldies on TV and occasional chair exercises by an activities staff member are all you get for engaging with the residents from my observation. We hired a private caregiver just so she could have showers and more attention to personal hygiene given by OUR caregiver in the facility . Our caregiver was there three times a week, then and ONLY then did she receive what we consider good care. If you love the person you’re considering placing here, THINK AGAIN!