Spring Hills Lake Mary

My grandparents both resided at Spring Hills Lake Mary for 2 years and I have nothing but great things to say about the facility and the staff. The dietary staff, Holly, an amazing person that works tirelessly to meet the individual needs of every resident. Housekeeping, Zelma and Cici, did a spectacular job keeping my grandparents apartment clean and laundry always done. Maintenance, Jesus, on top of every issue immediately. Activities, Julie always had fun things for everyone. Catherine, behind the scenes, great resource and very helpful. Nursing, Danielle, Annette, Lawanna, Caneshia, Hector, Jermain and many other wonderful staff, I can’t say enough about. Excellent at communicating, meeting the needs of every individual and making everyone feel at home. If I had it to do over I’d pick Spring Hills Lake Mary again. Thank you Spring Hills for loving my grandparents like your own. From the bottom of my heart and my grandparents, Judy & Lynn, you are appreciated more than you’ll ever know. They sure loved you guys.

I recently toured this retirement community and unfortunately left feeling very disappointed primarily due to how disorganized the Executive Director was during our visit. The tour itself felt scattered and unstructured. We were moved from area to area without much explanation, and it didn’t feel welcoming or thoughtfully presented. When evaluating a retirement community, professionalism and clear communication are critical and unfortunately, that was not our experience here.

When we first brought my family member to Spring Hills, they did everything they could to convince us to move in. Unfortunately, once we became residents, the experience quickly went downhill. Management has changed and is now very rude and dismissive. The only person in management who has been genuine and approachable is the nursing director. The nursing staff appears overwhelmed and overworked, and there is no consistent staffing in the building. The constant staff turnover is very concerning. There are serious maintenance issues throughout the building, including mold, leaking ceilings, and at times no heat. These conditions are unacceptable. The quality of care has declined. The food is not nutritious, and there are little to no stimulating activities, despite being promised before move-in. We were also promised transportation to doctor appointments, but in reality appointments are only accommodated on certain days, which makes proper medical care difficult. It is especially difficult to consider moving because having your parents only 10 minutes away allows you to be present and involved in their care, and we have been locals to this area for over 20 years. However, despite wanting to stay close, the lack of care, staffing, and follow-through has made this situation extremely disappointing. Overall, this facility does not provide the level of care or services that were sold to us. I would strongly encourage families to do thorough research before placing a loved one here.

I called in for information about taking some in and the person named Kay was very short and show what rude. I am glad. It didn’t worked out. Because I would’ve not wanted to see my family in a place like that where just right off the back you get a bad impression.

We had the privilege of visiting the facility today. My colleague and I were pleased to observe a special resident-directed meeting to discuss what the residents wanted to eat. We have been working in long-term care for many years and have never seen such care for their residents as we saw today—to hear their desires and become part of the dining experience.