Riverwood Center

The experience I had this evening to visit my great uncle with my father was as good as one could have under the current circumstances we all experience with family or loved ones as they age and transition from self sufficient to needing assistance as they approach the finish line . With all considered it's no easy job for staff and I genuinely can say that every employee was kind and polite with me starting from the very nice woman who guided our check- in seamlessly. Very polite and helpful. Touch screens are no small task for the generations ahead of me . Big words easily visible on a larger tablet sized check in device making typing quick and easy for those 1 finger types. She gave us the room number and clear directions to get to the rooms location. Straight there no problem . The nurse staff were all friendly and honestly the experience was very nice and we weren't disturbed at all. 10/10 regarding the staff and their interactions with us and the patients. Thanks for being the difference makers in the patients/ residents lives as they draw near to life's transition back to source. Often I don't leave reviews much less one this detailed or descriptive but I get kinda emo sometimes especially with the elderly closer to the end as life is a very precious gift that often gets overlooked by the constant struggles and obstacles to reach the goals society groomed us into seeing important. These folks needing assistance likely were no different and meeting the last stretch of life is often not met graciously by people and their families to. So to remain helpful and kind when working with very unhappy people who's freedom is being slowly transitioned can be a greater achievement than most people recognize or acknowledge making it even more difficult to retain employees. So by all means 10/10 to all the women making the best of what they have there to work with and remaining kind despite the conditions mentioned above. You women have shown what it looks like to do God's work with smiles giving Grace finest look! May God return that very same grace in your lives when reaching the inevitable stage that you're patients are in. Truly was my pleasure to meet you! Thank you, Andrew A. Milonas

No reflection on Riverwood staff but there is a patient who flies up and down the halls on an electric scooter at a speed that would be too fast if he were in the street. I would be surprised if he hasn’t collided with someone.

It's a shame how you take people money and they have to live in condition like this I will never take my love one here and leave them to be take care very dirty have a bad smell roaches and the workers don't know how to talk to the people very bad

I have had a great experience with the staff Liz was very helpful and they take care of my brother

My cousin been leaving there couple ..he has no complaints..I have no complaints..everybody helpful and friendly