Heritage Park Health Center

This place is the worse place ever. I wouldn’t send my dead dog there . They don’t take care of your family members. The nursing staff sucks, the doctor sucks. I come from a medical background and I would never never want anyone to experience what my family and I have . Please avoid this place if you love your loved one .. Everyone will get their Karma in due time .. I hated to even give one star this place needs to be shut down..

My Aunt Mary Lou was here for 6 weeks and was so impressed with her nurses aide Belqui who was kind, caring and truly a wonderful friend.

It has been12 hours since I have been changed and I have a fever and cough. I had to have a thermometer from home brought in to record my fever and horrible cough. I am getting tired of this day in and day out. State inspections need to be done. Nobody should have to wait 12 hours to be changed. Call light Wii not work of course. I was made to sit in my wheelchair 6 hrs and was in pain. This is just a house of pain.

I was made to feel at home here. Except when I first entered and was told not to get up, nothing to drink and a diaper put on me when I wasn't incontinent. She wouldn't even tell me her name, however everyone I encountered were wonderful and caring. Especially a tech named Monica. She is the best employee they have, kind. Caring, going above and beyond. She's the best. I'd highly recommend this rehab. .

Lack of Transparency and Support from Business and Social Services Department. Although the rehabilitation services were strong and the front desk and clinical staff demonstrated kindness and professionalism, (thank you) my experience with Heritage Park’s Business Office and Social Services was deeply troubling. What should have been a transparent and supportive process for my father instead became marked by inconsistent communication, conflicting information, and a concerning lack of coordination between departments. Throughout this process, I received contradictory guidance from both Jasmine Evans and Krista Staley. Rather than helping families navigate an already emotional and complex situation, their communication practices created additional stress, confusion, and uncertainty. This was especially difficult given I also unexpectedly lost the father of my child to a heart attack this year. While still grieving that tremendous loss, I was forced to manage yet another crisis involving someone I love. The emotional weight of this situation was overwhelming, and I could not bear the thought of losing my father as well. I was initially informed by the social worker that my father required memory care and that this facility was not an appropriate long‑term placement for him. However, when a nurse arrived to assess him for a memory care facility, the Business Manager was overheard providing information to the assessment nurse that appeared intended to influence the assessment in a way that would prevent him from being approved for the very services we were told he needed. This contradiction raised serious concerns regarding transparency, integrity, and the motivations behind these decisions. As someone who visited daily, I witnessed a noticeable decline in my father’s ADLs, which further confirmed that this environment was not suited to his needs. No family should have to watch their loved one deteriorate due to inadequate placement or inconsistent departmental communication. I am profoundly dissatisfied with how the Business Office and Social Services handled my father’s case. Families deserve honesty, consistency, and a genuine commitment to patient welfare and not conflicting messages, unclear processes, and decisions that appear driven by considerations other than the patient’s best interest. It is my sincere hope that Heritage Park uses this review to strengthen its integrity, focus on honesty, communication, and patient‑centered care. Families deserve better. Healthcare may be a business, but every patient is a human being, not just an MRN number. God bless.