Golden House Assisted Living

My grandma is very happy living here. The environment is positive and welcoming. I would definitely recommend this place to others for their loved ones.

My sweet 90 year old mother who has dementia was there for less than a year and she was treated horribly. I visited often and witnessed many times where she was treated with disrespect. They keep the place very dark and have little to no activities for the residents, with the exception of just putting them in front of a TV.

Golden House Assisted Living's staff takes care of your loved one as if they were part of their family. The love and care provided is the best I've ever seen, and the atmosphere feels like a home instead of just a facility. I highly recommend Golden House to anyone needing care for a loved one.

I've read some of the negative reviews on here, and they don't make any sense whatsoever. I've had two different family members stay at Golden House, and I have spent many hours visiting and talking with the staff. The owner is one of the most caring individuals I've ever met, and she takes care of the residents like they are her own family. Unlike most larger facilities, this one smells very pleasant and is very clean. It does not smell like urine, which tells you immediately that they keep everything very clean. The staff and owner are amazing, and this is the place I will always bring my family to if the need arises.

Don’t take your loved one here. I did. September 2019 my mother’s hand appeared to be broken. They had no explanation. X-rays more than once but no broken bones. Afterwards the real fright began. She has incontinence. The caregiver showed me in front of my mother how she had messed up the toilet. Meanwhile my mom is in the shower apologizing and begging the caregiver to turn on the water. The caregiver refuses saying the owner, [name removed] will not allow them to use running water and that she must completely soap down in order to turn on the shower. She said she has to conserve the water or she will lose her job. I was horrified. Then her medical provider kept calling to do bloodwork and urine tests but the owner would not answer or return the calls. I had to call several times. That’s when they decided to call the police on the medical provider and say they were trespassing as the owner didn’t want them to treat the residents any longer. She changed their doctor and did not get consent from me. The medical organization had their attorney file complaints with the State of Florida Agency for Healthcare and Florida Omsbudman. They investigated and still have ongoing investigations due to other confidentiality complaints and findings. In November my mother almost died and was hospitalized for pneumonia. She was released under the care of hospice and returned to this place. The investigation began in March and [name removed] was issued citations for denying patient right to choose their own physician. I was contacted by Agency doing the investigation and subsequently the same day my mother was evicted. I had just paid the months rent on the first and she evicted her two days later. Fortunately I found a quality facility and relocated my mother on [date removed] before the quarantine began the next day for corona virus. To this day she will not refund a portion of the rent. I had nightmares every night she was there. Her roommate died early December after my mother returned from hospital and a few weeks later another resident passed. I believe at least 5 residents died from [date removed] through [date removed]. That’s alarming. They also put up no visitors during mealtime and that is a breach of their contract and a violation of patients rights. Do not send your loved one there. They do not have cheery employees. The employees live there.