Five Star Premier Residences of Plantation

This review is a tale of two sides. Five Star independent living and assisted living. My mother in law was living in the independent side for about 4 years and it was good, no problems. As she aged we needed to move her to the other side for more care. After we got to the assisted living, we were told she needed 24 hour care and we needed to hire an aid. Due to financial constraints because we were already paying about 6k a month, there was no way we could afford that. So we asked could we hire an aid for 6 hours a day and they said yes. So this was an additional $4,500 a month. After about a week my mother in law was unable to walk anymore due to a fall, they said that’s no problem, we can bring her food to her in bed, as it is in their policy to do so. Well they didn’t happen. Our aid said the food was consistently left by the door, and my wife saw it there for herself. On another note, my mother in law would call 15 to 20 times a day telling us how terrible the place is, how rough they were changing her, how lonely she was due to lack of attention, as they are supposed to stop in every 2 hours, and she would tell us they didn’t. She would also tell us she hated it there. There was one time my mother law was so upset, we called the facility to make sure they were giving her the anti anxiety medication the doctor prescribed as needed. The nurse never called back, so we tried again and the nurse never returned our call. So after 2 months we decided to move her out. As everyone knows moving anyone is a huge hassle, but after looking we found a place, and she is much happier now. But as we were moving out on the second to last day we were approached by there Director of Health and Wellness and it appeared she wanted some feedback as to why we were moving mom out. As my wife and her were discussing the reasons I added that “she hated it here, and she’ll probably hate it everywhere” because that is what we thought would happen, because she was SO unhappy at this stage in her life, luckily we were wrong about that cause as I said she’s much happier now. But as soon as I finished my comment their Director of Health and Wellness looked me in the eye and said “you’re a liar”. Now I had only met this woman one time and that was about a month before just to say hello, nice to meet you. In my wife and I’s lifetime we had never seen an employee of any business so unprofessional. This review is just to make you aware of these things that happened to us. We did get apologies from this woman’s superiors but never from her.

Beautiful place. I would love to live there.

I really appreciate the concierge at AL in 5 star.. they take the extra time to put a personal touch on things. They know all the residents and do their best to accommodate their needs. Communication between nursing/CNA staff needs to be better. Especially new hires The activities are ok especially bingo. A little more work on the in-house movies would be appreciated. The majority of their residents are 70 years and over and have no interest in watching recent movies. More consideration from the staff needs to go into how they talk to residents and conduct themselves in the hallways. Every time they enter the apartment, they should say their name. Most of these residents can't remember their own name let alone staff members. Everything can be heard in the apartments, especially when they are yelling down the halls to each other.

We have been in Five Stars for a month. Our experience has been amazing! We really like this place. Everyone has been so welcoming and supportive! Outstanding place. Everyone including the housekeeping! The best place!

My parents will be moving into Five Star Premier Residences of Plantation. We visited, and they fell in love with it. It was available and it was in their time frame. Everything just worked out perfectly. They will have breakfast and dinner served to them. They go down into the dining room, so my mom doesn't have to prepare anything. All she has to do is lunch, and lunch is very simple. It's a bigger place for them where they're going to be, and there is a community for them also. They need people around their age. Cassie is an outstanding young person who is willing, able, and ready to help and assist everybody. She is so accommodating. It was wonderful. The cleanliness was outstanding. The staff we met walking through the halls was very likable, very nice, kind, warm, and loving. I can't say enough about it.