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Vivo Healthcare West Orange
3.9 (272 reviews)Ocoee, FL
Assisted Living and Memory Care in Ocoee, with spaces to feel at home and support for your next chapter.
Ask about this communityAbout this community
Vivo Healthcare West Orange in Ocoee, Florida, provides post-acute care, skilled nursing and rehabilitation. Services include support after surgery or a hospital stay, as well as skilled nursing for people with complex health needs. Registered nurses are available around the clock. Nursing services listed by the facility include medication management, IV therapy, pain control and dialysis support handled in-house. The facility’s website says admissions are accepted at any time.
Physical, occupational and speech therapy are offered seven days a week, with plans tailored to each patient’s needs and goals. The therapy team sets a plan within the first 48 hours and reviews it with family members weekly. An evaluation after admission helps guide the plan; sessions may be scheduled as often as daily, depending on clinical needs. Programs include cardiac and stroke recovery, neurological and orthopedic rehabilitation, and amputee rehabilitation. For neurological and orthopedic recovery, therapy may address mobility, speech and swallowing.
Read more about Vivo Healthcare West Orange
Other clinical services include wound care, infectious-disease protocols, pulmonary rehabilitation, and management of COPD and tracheostomies. The facility also lists bariatric care, chronic disease management and diabetic care. A secure memory-care environment is available, with behavioral and psychiatric support. Hospice, palliative and respite care are among the listed options, along with telemedicine and telepsychiatry.
Support beyond nursing and therapy includes nutritional services with dietitian oversight and therapeutic recreation such as music, art and spiritual therapy. Social-work support and discharge planning are available, as is transportation for medical appointments and social outings. These services may form part of the practical support during a stay or transition from hospital care.
Rooms are private or semi-private and have en-suite bathrooms, individual climate controls, Wi-Fi, cable television and in-room dining. Shared dining options include a restaurant-style dining room, with a separate space for private family meals. The grounds include a courtyard and garden; a beauty salon and barber shop are on site. The facility describes itself as pet-friendly. Its arrival guidance says basic toiletries are provided, while residents may bring preferred personal products.
The center is in the West Orange area and describes its location as minutes from Ocoee’s major hospitals; nearby listings identify Orlando Health West Orange Hospital and AdventHealth Winter Garden. Family visits are permitted at any time. After exterior doors are locked, an entrance doorbell connects visitors with the nursing station for entry. Local destinations include the 22-mile paved West Orange Trail, which passes through Winter Garden and Oakland, as well as Bill Breeze Park, Vern Dash Park, West Oaks Mall and downtown Winter Garden’s Plant Street area. The facility accepts Medicare, Medicaid and most major commercial insurance plans. Tours can include a look at the accommodations and therapy spaces.
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- Community size
- 120 residents
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- Community reviews
- 272
Key amenities
Pool & outdoor spaces
Garden
Fitness & wellness
Fitness programs
Housekeeping
Housekeeping and linen services
Transportation
Community operated transportation
Social activities
Community-sponsored activities
Staff & support
12-16 hour nursing
See all 40 amenities and services
- 12-16 hour nursing
- 24-hour call system
- 24-hour supervision
- Activities of daily living assistance
- Air-conditioning
- Assistance with bathing
- Assistance with dressing
- Assistance with transfers
- Beauty salon
- Cable
- Community operated transportation
- Community-sponsored activities
- Computer center
- Concierge services
- Diabetes diet
- Dining room
- Fitness programs
- Fitness room
- Fully furnished
- Gaming room
- Garden
- Housekeeping and linen services
- Kitchenettes
- Meal preparation and service
- Medication management
- Mental wellness program
- Move-in coordination
- Outdoor space
- Planned day trips
- Private bathrooms
- Resident-run activities
- Restaurant-style dining
- Scheduled daily activities
- Small library
- Special dietary restrictions
- Telephone
- Transportation arrangement
- Transportation arrangement (non-medical)
- Wellness center
- Wifi
Care options available
Memory Care
Specialized support for people living with Alzheimer’s disease and other forms of dementia.
Learn moreSkilled Nursing
Nursing and rehabilitation services for people who need a higher level of care.
Learn more“Vivo has been a top notch facility for us. They cared for my father-in-law for almost 3 months and now are taking care of my mother-in-law. The staff is wonderful from the administrator to the nurses ! There are activities every day and my M-I-L says the food is pretty good. The staff is Always attentive and very caring.…”
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Pricing & residences
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Resident & family reviews
3.9 · 272 reviewsI give it 1 star only because there is no negative choice. If you care for your loved one DO NOT,I REPEAT DO NOT! PUT THEM IN THIS FACILITY. With the exception of Cherise and Denise everyone here is rude,unprofessional, and plain lacks concern for their patients. The lack of basic care is concerning, borderline neglect! My family member and 86 yr old hip surgery patient was left on an air cot for the 1st 23 hours of stay,concerned for her safety with no concern! She was taken to a doctor's appt they forgot about by the way,and then didn't feed her anything until 1:00 pm ..she is diabetic. She…
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I give it 1 star only because there is no negative choice. If you care for your loved one DO NOT,I REPEAT DO NOT! PUT THEM IN THIS FACILITY. With the exception of Cherise and Denise everyone here is rude,unprofessional, and plain lacks concern for their patients. The lack of basic care is concerning, borderline neglect! My family member and 86 yr old hip surgery patient was left on an air cot for the 1st 23 hours of stay,concerned for her safety with no concern! She was taken to a doctor's appt they forgot about by the way,and then didn't feed her anything until 1:00 pm ..she is diabetic. She was left sitting on her own feces for over 2 hours! Medications were late more than on time,if they didn't run out of her prescribed medication more than once. And no water at the facility for 2 days, unacceptable. I don't even know how this place is still running! Do not give these people your money,you're paying for nothing!
I'm in this facility right now and was refused care for three hours Saturday night between 7:00pm and 10:00pm. The CNA did not answer any of my call lights. She walked in my room, turned off the light, and left. This is elder abuse. I'm 71 years old. It's impossible to get my pain medication in a reasonable time frame at night. Friday and Saturday I had to wait for three, yes 3, hours and the staff was annoyed because I kept asking for it. Here I am again one hour has past without my medication and I keep being told "She's coming." I don't understand how I can be treated this way while this…
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I'm in this facility right now and was refused care for three hours Saturday night between 7:00pm and 10:00pm. The CNA did not answer any of my call lights. She walked in my room, turned off the light, and left. This is elder abuse. I'm 71 years old. It's impossible to get my pain medication in a reasonable time frame at night. Friday and Saturday I had to wait for three, yes 3, hours and the staff was annoyed because I kept asking for it. Here I am again one hour has past without my medication and I keep being told "She's coming." I don't understand how I can be treated this way while this place claims to be so grand, exceptional, and caring.
Horrible nursing staff, insufficient dietary need for diabetics. Rec'd phone call from admin.and was able to express my view about the facility. I appreciate them reaching out to me
More recent reviews
Vivo has been a top notch facility for us. They cared for my father-in-law for almost 3 months and now are taking care of my mother-in-law. The staff is wonderful from the administrator to the nurses ! There are activities every day and my M-I-L says the food is pretty good. The staff is Always attentive and very caring. There’s a lot to be said for a good nursing home but this place ranks up there for us.
It always smells disgusting, like urine whenever I visit. Also the rooms are super small and they house two people in each room. Do not send your relatives here.
The staff is always very helpful.
My children's grandmother lives here. She can not move her left side. They have games they play and arts and crafts. Also a TV room to watch movies. We miss her so much but are very happy to get to visit at a close place. All workers there are very friendly and you can tell they care for there family there. Very clean also. Love the place!!
Ok so let’s start here. According to CMS thid is a facility with an overall 4 star rating. How? The place reeks of urine , the staff is clueless and administration especially the administrator is rude dismissive and uses profanity in meeting per staff . Clearly a gross lack of professionalism and last but not least the roaches in there are as big as can be, running up the walls like they own the place. I would certainly NEVER put a loved one there. The highlight of my visits as a family member and my final hope was that new DON Roxanne , but now she is gone in less than 30 days. Good for her because I would hate to be the face of this place ! Embarrassing!! We stayed a few days but it became unbearable! Don’t let the 4 stars fool you or the case managers at the hospitals force you to go there . If you care for anyone take them elsewhere ! O stars if that were even possible .
What families highlight
- Skilled physical and occupational therapy
- Compassionate and attentive CNAs and nurses
- Helpful and efficient admissions and front-desk staff
- Engaging and creative activities program
- Well-equipped therapy gym and rehab spaces
Highlights summarized from community reviews.