Tiffany Hall Nursing and Rehab Center

Tiffany Hall Nursing and Rehab Center was old and dated, but the worst part was the administrative staff and the nursing staff. The techs were fabulous, yet overworked and I'm sure underpaid, but the nurses and all the people sitting at the desk either flat out ignored you or told you to go find your own nurse where you couldn't find or didn't come for 20 minutes. We had one instance where we were pushing the button for 20 minutes to get help to get my father to the restroom and they didn't come. So, we helped him to the restroom. They kept trying to get somebody to help bring him back and finally, the woman at the desk came and kind of dragged him, put him back into the bed. The bed was soiled and he was soiled. It was horrible. The bells would be ringing and the lights would be flashing, and then the other residents would start screaming "Turn off the bell!" and they'd just ignore everybody. The techs would then come and do a fabulous job of cleaning them and cleaning the sheets, making sure it's comfortable. They were wonderful. The physical therapy person was great. She came in once and she noticed that my father's wristband was cutting off his circulation and she cut it off when nobody else had noticed that or bothered to do anything about it. I can't speak for the physical therapist specifically because we only saw her once but she seemed great. I would give the techs a five rating. The courtyard was lovely. It was very nice. The rooms were very dated, and for the most part clean. It wasn't overpriced. They just underperformed. In general, I would not recommend sending somebody there.