The Palms Rehabilitation and Healthcare Center

Glenda B gave my mother extraordinary care during her stay at the Palms. Glenda consistently exhibited outstanding knowledge, compassion and professionalism throughout her time with my mother. In addition to my mother, I witnessed Glenda give the same excellent attention and kind consideration to all of the ladies in her care. Glenda is a wonderful caregiver, and very special lady!!!!

The Palms Rehabilitation & Health Care was fairly clean, but when I spoke to the kitchen about my husband's likes and dislikes, nobody paid attention. He had trouble eating, and there was nobody there to help feed him or anything except for one woman. When she was on duty, she came in and helped feed him. So I'm not happy with that place at all. You couldn't get hold of anybody when you called.

During April and May 2022, I spent 20 days in the Palms rehab unit after being discharged from the hospital with Parkinsons Disease and chronic back problems. 5 stars for the physical therapy and occupational therapy workers. I came in unable to walk. On day 20 I was able to stand and walk a short distance. But only 1 star for the Palms as a whole. Several nurses, especially on the late afternoon/early evening shift were outstanding, delivering medications promptly. Other nurses and staff were rude and even abusive and slow to respond to requests. Often it was more than 30 minutes at night before a nurse would respond to the buzzer. After my first night, I reported roaches coming out from behind my dresser and even pointed out the break in the air conditioner bottom where I saw some coming in and leaving. When I left on day 20, the opening had not been sealed and the roaches were still there.

I am Power of attorney over my mother. Nobody from the business office or a an employee named Rachel has contacted me about my mother. When I call the facility many times the phone rings until it hangs up. Poor communication between staff.

This place is clean but the the food they give these patients is unrecognizable and awful. You can never get a nurse on the phone when you want to talk to someone about your loved ones conditions. Some of the staff are nice some are downright rude. I don’t recommend this facility there are much better places.