The Lakes of Clermont

Today was really special. I could see the residence were thrilled with the ice cream truck out in front. That’s what I like to see a facility like lakes of Clermont imo. Everyone seems so happy including the staff. I was there to distribute communion to the Catholics. I was blessed by just being in the presence of everyone.

My sister spent three months at this facility recovering from a partial foot amputation, and while the building itself is clean, well-maintained, and visually appealing, the quality of care and communication left much to be desired. One of the biggest frustrations was the lack of communication. It was extremely difficult to speak with a physician or get updates about my sister’s progress. As her family, we repeatedly tried to obtain information regarding her treatment and recovery, but getting answers was a constant challenge. The food was also unacceptable. Many of the meals looked unappetizing, as though they had been chewed up and served. Proper nutrition is an important part of the healing process, and the quality of the food did not reflect the level of care patients deserve. The facility itself may look nice, but a beautiful building cannot make up for poor communication and an overall disappointing patient experience. I sincerely hope management addresses these issues so future patients and their families receive the care, respect, and communication they deserve.

Accommodations are excellent! It has been a very pleasant experience with the understanding that the nurse -patient ratio is greater & services can be delayed at times. With that said, the staff are friendly, attentive, kind, professional, & caring. Food has been good & on time. Therapy is a little challenging in the preparation & coordination of timing between staff. Overall, one of the nicest facilities in the area!

I was amazed to see that they work as a team while taking care of each patient according to their needs!! Friendly personal with a great disposition and a big smile in there faces!! I asked the nurse and care givers questions on my husbands condition and type of medications that he was given and got a satisfactory response!!! I feel that my husband is been taken care of by the best caregivers!! Thank you all for what you do to help us in our moments of need!!!

My sister is receiving attentive, professional, kind care from all staff - throughout multiple activities (happy hour, bingo, movies, and much more) as well as her therapies (PT, OT) and daily care. This friendly tone is set from the moment of check-in; the receptionists are very helpful when I have called in as well as in person. Very grateful for all staff - Special recognition to Yvonne Wade, Business Mgr, for her financial prowess and availability . Her knowledge and willingess to assist us is exemplary.