Sumter Place in the Villages

The activities are very good, they have sing a longs and bingo. Before COVID they would go out on a bus every two weeks to drive around the town, they have ice creams social and can bake cookies. I would recommend Sumter Place in the Villages to others.

My mother lives here and has not been happy with the food. I have noticed a steep decline in food quality. They are short on help, so sometimes her sheets don't get washed. The handful of people that have worked there a while are caring, but they are overwhelmed with responsibilities. It is an ordeal to find a working washer and dryer.

Ownership changed hands and new staff has been put in place over the summer. My parents are here and I live nearby. I am there at least twice a week. I see residents who really should be in a memory care unit instead of assisted living. If you want help showering, dressing or other, that costs extra. My parents love it there. They are busy all the time. The food is good. If a problem arises, all it takes is telling the staff and they take care of it.

Who cares what someone thinks that toured this facility, the only reviews that count are those from individuals that live there or know of someone living here. This is not a good place to put your loved one fi you want peace of mind. They do not take good care of the people living here. It really is appalling how my grandmother is treated here, she wore the same clothes for days and I finally figured out it was because she was sleeping in them because no one would help her change into her night clothes. When I helped her change her clothes were filled with dry dead skin. The attitude comes from the top down and none of the employees like working here. The head nurse never answers the phone or calls anyone back. When I mentioned this to the aides they just roll their eyes as to say that's the way it is around here. They employ some low intelligence wait staff in the dining room who are trying unsuccessfully to deal with seniors that aren't all that swift anymore, it's ridiculous. I'm looking for a new place where my grandma can be safe and receive the care that we expect and are paying for but she isn't receiving.

I agree with the other poor review. My relative is living here and they don't lend much assistance at all even though he needs help getting dressed and showering. I don't know if there are any senior assiisted living places that provide good care but this one certainly doesn't. I've spoken to other children of residents at Sumter Place and one hired additional outside help, one was moving their parent out of the facility and others were actively looking for a better solution since the care is so poor here.