Solaris Healthcare Merritt Island

Terrible terrible. I hope to never see that place again. Nurses were great, but the assistants terrible. A great sense from most of the assistant staff "that's not my job" and walk away. I had a terrible incident with one of the assistants. My bed remote adjustment wasn't working and she was immediately frustrated. She said she would have to call maintenance. It was at the lowest setting and I tried to get out of the bed. I was falling and asked her to help and she told me she's not allowed to touch me. I fell back on the bed and she made a comment that " you people can get up and go to the bathroom but now you can't stand. It had been unplugged. Shame on you. I was so upset I regret getting her name but I did complain to the nurses. I had severe edema in my legs. They did nothing to address that issue. I ended up going to ER and readmitted for the edema.

I just wanted to let the facility and any family members needing care to know that as long as they have John (AWESOME CNA, don’t lose him) and Erin the LPN are the greatest team there. When they are both on duty at same time the floor runs so smooth, room and my patient are well taken care of and always in great spirits. They both know there job fields well overly well and understood what type of work that was going to be expected of them, basically it’s not just a PAY CHECK to them they actually care. If I didn’t emphasize it enough John is the Best CNA I’ve came across and Erin is an awesome LPN, I question anything she is right on top of it. My guy is so much happier when he knows Mr. John is on duty❤️ GREAT TEAM WORK GUYS

My father passed away recently and I can’t say enough good things about the facility and staff, but especially Oceanside wing. Daddy was there for 5.5 years and had the same wonderful CNA and 2 nurses. They really cared about my father and that met the world to me.

Very bad stay for family. Many lies told, many days of neglect. Rehab was only 15 minutes and not every day and our family member declined physically more while there when mentally they are very well off.

They often don't bother to read the list for our meals. Either that ot they were to lazy to add sour cream to my diner tonight. Apparently it was also to much of a chore for any of the staff to grab me a packet of sour cream. Meals are one of the few things we have to look forward to. So I don't think a simple condiment is to large of an ask. But apparently it is.