Magnolia Manor Assisted Living, Inc.

I waited for several days to post this review because I truly love to support local businesses and really wanted this experience to work out for us. After almost a week I still feel very strongly about our horrible experience with Magnolia Manor and feel the need to share it so that it doesn’t happen to anyone else. We used this facility for respite care for my dad when we traveled out of state for our daughter’s college graduation. We visited Magnolia Manor twice prior to his stay, once I went alone and the second time I took my dad. We found the respite room to be well appointed, clean and overall pleasant. I outlined his specific needs to the owner, Robbin, to make sure they were capable of helping him. He needs help getting in and out of bed or a chair, with bathing, getting dressed, and making sure his hearing aids and dentures are in. He is completely deaf without the hearing aids. I was told that all of those things were definitely part of their care but that we would need to pay an additional daily fee. We were happy to do that. I was a little nervous when I learned that the owners would be on vacation the week that Dad would be there but they assured me he would receive great care. I should have trusted my gut. I brought two pages of notes with him (things that Robbin and I had discussed) to make sure the staff was aware of the extra help he needed. I am not sure whether the staff just didn’t do much because the owners were gone or whether this is standard but here were some of the things we experienced: Dad was not even there for 24 hours when he fell out of bed and cut his head. He laid on the floor for approximately 30 minutes before he was found. He said he pushed his button numerous times but no one responded. They found him on the bathroom floor where he had crawled when no one came to help. When they called me to inform me of the fall, they told me they had called his hospice nurse but they would clean him up before she got there. It took the nurse approximately two hours to get there and she found him still bloody; no one from Magnolia Manor had done a thing to clean him up. I had friends visit my dad every day that he was there. They would send me pictures so I could see how he was doing. On the third day it dawned on me that he still had the same clothes on that he wore when we brought him in. My friends constantly had to ask the staff to clean him up; the aides did the bare minimum. On several occasions no one helped to put his hearing aids or dentures in. His clothes were thrown in the bottom of his closet and one of my friends had to take them home and wash them (despite being told his laundry would be done). They did not shower or shave him once while he was there (7 days) and his bedding reeked of urine when we arrived to pick him up. There was an outbreak of COVID and they had to shut the dining room down (understandable). BUT, no one explained that to my dad. He stayed in his room by himself wondering what was going on. I expressed my concern to the owner when we came to get him. She was back to work that morning and was as mortified as I was. I do believe she was sincere (she said she was embarrassed and said “we did a shitty job of caring for your dad” - her exact words). She did refund us the additional money for the help we paid for. We appreciated her accountability and that is why our review is 2 stars instead of 1. We are not a demanding family by any means. We were so hoping this respite option would work out or that Magnolia Manor might even become a long term option for us. It took us 4 nights to get Dad to not have night terrors when he got home. That, to us, spoke volumes. We are sharing our experience in the hopes that others who are considering this facility will really ask the tough questions before making a decision. We, ourselves, will never go back.

I'd give Magnolia Manor a 10 Star rating if I could. Best Staff, best care, best live entertainment - I even enjoy visiting my two elderly parents, the environment is so enjoyable and clean!! I'm going to reserve a room for me if they take reservations thirty years from now. Marlen & Glory & Cameron aka "Scarecrow"-inside joke, and all the staff, I mean each and every one makes me feel good that we made the right decision with my parents Golden Transfer! All My Best To Barbara for her creation and love of care for those in transition! Steve

Magnolia Manor Assisted Living was just one room, and it was a whole lot more money for nothing. It was depressing. It was clean and bright, and they had a few plants in blossom, but it just didn't feel like home. It felt like a nursing home. The staff was very nice. The dining area was small. It didn't have a feeling of warmth in it to me. They need to brighten the place up, like putting some flowers around, and make it feel welcoming.

My sister's and I so love this place Visiting my mom was such a pleasant experience. She just loved it there. She loved all the staff and made friends quickly with the residence. She would also tell us she felt very safe. Which gave my sister's and I great comfort. Thank you Magnolia Manor for giving our mom love, great care and the utmost respect in her later age. The atmosphere there made her feel right at home from the very first day. What a blessing you are not only to our mom but many others! Thank you!

I would never put my loved one in Magnolia Manor Assisted Living. It was too far away for my loved one's friends to visit and it was awful. Every last bit. When you walk in, there's a hallway and people in wheelchairs are sitting there and have nothing to do. They weren't even talking to each other. That was the first one I went to. I had read really good reviews about it. I thought it would be like a home setting, but it was like these people were being warehoused. The person who toured me was one of the owners and she was strictly business. Not a warm fuzzy. It was a business transaction. That's how I felt. It was like buying a used car. The dining room was OK. They put names on each place. That I thought was kind of nice. It was relatively clean. The owner talked about a lot of land. I didn't see any of that, but it's privately owned so that's why I was looking forward to seeing it. They put a lot of money into it. The place is kept up, but it was just depressing going in there.