Island Health and Rehabilitation Center

I WAS TRANSFERRED FROM A HOSPITAL TO THIE PLACE. BECAUSE OF THIS i WAS PUT ON A 12 DAY LOCKDOWN (EVEN TOUGH i HAD BOTH SHOTS AND HAD BEEN TESTED. THE FOOD THEY SENT ME WAS COLD AND UN-EDIBLE, THE SO CALLED NURSING STAFF WAS (IN AND OUT IN A FLASH) WITH LITTLE HELP AVAILABLE.

This place is AWFUL !! They dont answer the call buttons dont empty the bed pans for hours on end you lay in your own waste for hours on end ! The employs walk around with the radios in their ears listening to their music so they cant hear the bells ring for help. One lady said she would Rather die then be their. It is horriable! They dont tell the family when u or a member has to make an appointment to visit

My father was sent to the hospital on a Friday, I was not informed until Monday that there was a problem and that he had been admitted. When I was told, it was by an outside healthcare provider, not the nursing home staff.

My mother went there for rehab to strengthen after a heart attack and like many older people she was a fall risk so needed help for bathroom etc The place was somewhat dreary and outdated. I was there a lot. I lived nearby. No one would answer the help call. When I was there ,I’d finally go out and get someone. She was left in a wheel chair for hours in her room. I walked in and she was crying. She rarely cried. She said she’s been sitting there for hours. Her back, her butt everything was hurting and she had been calling out and ringing for an hour and a half and no one came. They did acknowledge the time she was put in the chair and it was hours before. She spent 2 nights and I just took her out of there when I saw her crying. That was the last straw. When you are admitted, they make point of explaining they may not get to you right away when you ring your bell. I didn’t know that meant hours. They need to be way more attentive and empathetic. Residents are at there mercy and depend on them for everything and the constant waiting and being ignored is sad and frustrating.

My brother was a patient for three years at Island Health. Because our family is 7000 miles away across the Pacific Ocean we chose this facility as Merrit Island was his home. My other brothers sister in law lives in the area and would visit each Friday. She said he was always treated with care, always bathed and clean clothes. Our phone calls each week were always met with kindness and consideration that we were so far away. The staff would go out of their way to be sure that my brother was given the portable phone and that he was aware of who called him. We received copies of dr visits and were kept up to date with his care. The staff were always courteous and would help with any questions. His son would visit from New Jersey and was always impressed that he was well cared for and happy. I can only say from our family a huge thank you for all your facility and staff did to make my brothers last three years of his life content, safe and cared for. He always told us he was in a hotel and everyone was really nice and made him laugh. Much aloha to all of you for taking care of our loved one. we will always be grateful. Aloha, The family