Homestead Village of Pensacola

If you want a horrible end of life experience for your family member, this is the place. My mother was miserable with all aspects of this place up until she died. The 2 admins we dealt with were Sam and Amy, both horrible and will lie to your face. Sam didn't have the decency to return my call when I called her personally to inform her of my mother's passing. They are quick to take that rent money, but couldn't find time to respond when needed. Many residents and several nurses referred to them as the stiletto Barbies and couldn't stand either one of them. Several of the glowing reviews are from staff and affiliates. FIND SOMEWHERE ELSE FOR YOUR LOVED ONE

For some reason, now, their phone system seems unable doesn’t work to call me. I’ve been trying to get the prorated amt due our family after my Dad’s passing in January. I was told two months ago that the request had been sent to “corporate”. I’ve been afraid to rock the boat too much since my step-mom is in memory care there and has been for 4.5 years. In that time I’ve watched things decline. The rate goes up every year but the quality of care goes down day by day. The rate increases are 2%-5% higher than the rate of inflation. Now that their phones can’t seem to contact me, I’m worried I won’t get notified if my step-mom falls or something else happens. The care my father received there was a smidge above deplorable. There were a couple of caregivers (Sabrina) who made an effort to properly care for my Dad. And then there were caregivers like (Marcus) who couldn’t look up from his phone to acknowledge people entering the cottage. I knew if Sabrina was working, my dad wouldn’t be in wet or soiled diaper. He was bedridden and no one would help him eat. His physical condition deteriorated rapidly under their “care” . It was terribly sad to watch this WW II vet treated this way. If it hadn’t been for Hospice being started it would have been much worse. It’s scary to me, as a retired RN, that they have I qualified caregivers passing meds; Marcus was getting his med cert while we were there. He absolutely could not relay what a drug was for, the best way to administer it, contraindications, drug interactions with other meds, signs of toxicity or allergic reactions. I’m thankful my dad didn’t suffer too long under their “care”. I’m currently worried about my step-mom; her Alzheimer’s has left unable to communicate. She is now in hospice so at least there’s another set of eyes on her.

My grandad stayed with them in 2022 to 2023. They would not puree his food and he became under weight. One day I came to visit him and he had a black eye. He seemed scared. They say he fell. Another day I visited he was stuck on the toilet with No one to help. He had been there for awhile. He died from kideny failure from neglect. Then they start charging us. They moved his stuff out of his room except his $1000 lift chair which they kept. They gave us an old bed that was not ours instead. They charged us $4,000 a month to store his stuff. It was in a small bedroom that they could m t have got $2000 for. His indurance wouldnt pay that because he was dead. We disputed the charges while we had to plan his funeral and all this other stuff. We eventually got around to moving his stuff out of the room but we left the old bed that was not ours and they still wanted to charge us.

If I could give a zero I would. I moved my brother to Homestead Village on December 12th. I learned very quickly that what the brochure says they will do and what they actually do wasn’t true. The food was good and it was clean. He was in the memory care building. Very expensive. But they were to help with his memory and do physical therapy. He didn’t get anything. I was told he was going on hospice. I didn’t understand why. But I trusted them. Hospice took over. He was able to talk, feed himself, walk at first with a walker the day he came. By the end of the day he didn’t need it. He was scared and didn’t know anyone. He has dementia. He would walk all night. They said that was ok. Then he started changing. Didn’t know me, couldn’t talk, or walk, or feed himself, and slept all the time. They were drugging him with psychotic controlling drugs. They said he was becoming aggressive. Turns out, after I moved him, he was allergic to them. They don’t know how to talk to people with dementia or how to treat them. So I hired home helpers to be with him Monday through Friday from 8-4. Then he was fed, given liquids, changed when his diaper was soiled and showered and clean clothes. If they had been doing their jobs instead of ignoring and being on their phones I wouldn’t have done that. When I would ask them what were they being paid for, I was told they didn’t know about how it was. They lie. On weekends he wasn’t changed. I found him wet all the way up his back and the recliner was wet. He wore the same clothes all weekend that he had on Friday. There are a few employees that actually care and do their job. But the good ones quit or get fired if they speak up about what it is really like. I moved him after several days of back and forth with them. He is in a good place. But the drugs he was on has made his dementia worse. Please don’t put your loved one here. I took a lot of pictures to prove this, but my brother is in them. This place needs shut down if improvements aren’t made. Praying for everyone that is there.

My aunt lives here it’s been clean, friendly, and affordable.