Gandy Post-Acute Care Center

Thank you Gandy Team, for the excellent nursing, personal care, physical therapy, great nutritious meals, and activities! Thank you, Dr. DiPietro and Joey for your caring ways that welcomed me to the Gandy Team family. God bless you all!!!❤️

[Long review]: If I could give less than 1 star I would. The only saving grace to this place are the Physical Therapists. They were very caring, empathic, and patient with my mother, who was sent there for rehabilitation after a week long hospital admission due to a hip fracture. However, the majority of the nurses and CNAs I came across - not so much. My mother was there for 11 days in April and in those 11 days, I saw a facility that did not care for its residents/patients and a facility that was not very clean. I understand that these facilities are overcrowded, underfunded, and understaffed but hiring employees with soft skills should be a top priority, as well as a dedicated cleaning crew - especially in a facility with incontinent seniors! It is very difficult to teach compassion and patience, and I saw the lack of that in the majority of the staff - especially the night nurses. I was with my mom every day during her stay at Gandy, and every day I brought my own cleaning supplies, mainly for the bathroom. Unless you have a private room (which they explained to me was only for patients/residents who did not get along with others or who had a communicable disease), then it was 1 bathroom to every 4 people (plus their guests). And the bathrooms smelled disgusting, usually with urine on the floor or around the toilet seat. Except for the lobby and the bathroom in the front, which was used by visitors and employees. That bathroom and the lobby was always clean and smelled nice....because of course first impressions are important. Thankfully, after only a couple of days, my mom started getting stronger and we needed help from the nurses/assistants less and less (again, thanks to the Physical Therapists!). But in the first few days, whenever I pressed the button for help, the majority of the time we waited over 5 minutes for someone to come to the room. At one point I timed the wait and it was 10 minutes - 10 minutes for a 78 year old woman with a hip fracture to wait for someone to come and help her to the bathroom. That is completely unacceptable. Any time I tried to find someone to ask them for something, they seemed annoyed. I hope to never have to bring my mom to this facility (or any place like it) again. If you are thinking of bringing your loved one to Gandy because you have no other choice, please ensure you are with them every day because otherwise, your family member will not receive the care they need or deserve.

This is an excellent place. The staff treats you like family. The therapists ate top notch. I was there two months and I was at several places. Felt cared for and they noticed details that matter when it comes to your health. Therapists are very good and know a lot. They go above and beyond. I felt like family

I have no issues with this facility my sister is very happy there. And never complained. Doreen in the business went above and beyond to assist my family with some business matters very appreciated.

Thanks for excellent care of pt.Z.D who is bedridden,no orientation,agitated. Room and bed are clean,the staff is friendly. Nurse aide changes her diapers,washes,transfers (good she is not 300 lbs)and feeds,etc. Quality care depends on how many pt one CNA has to take care because it is very demanding and exhausting job physically and emotionally with minimal pay. The relatives suppose to be very grateful after 12 years care and don't write negative reviews...