Elevated Estates at the Edwinola

I saw an elderly man, Tim, trying to enter my building and clearly struggling to open the door. I helped him inside, and it was immediately apparent that he seemed disoriented. When I asked how he was doing and where he lived, he pointed toward the Edwinola building. I let him in the building and let hime go on about his bussiness. About 20 minutes later, I saw him leaving, but this time he was having even more difficulty walking. I had to stop working and I called Edwinola to inform them that one of their residents was out and did not appear fit to be alone. The person I spoke with confirmed that someone would be sent. I went outside to try to assist him back, but his condition continued to worsen and I am not equipped to fully assit a grown man nearly unconscience, so after about 8–10 minutes with no one arriving, I called Edwinola again. I was told they “thought someone had already been sent,” but that they would send someone now. By this point, he had been sitting in the sun, becoming increasingly unresponsive and lethargic. Concerned for his safety, I called 911. Shortly after, a nurse arrived around the same time as emergency services. The nurse’s response was alarming—she was shaking him and repeatedly said, “he does this all the time,” as if the situation was normal. There was no visible sense of urgency from the staff. From what I observed, the resident appeared to be in serious medical distress, possibly experiencing a stroke, and was ultimately taken away by ambulance. This situation was deeply troubling. The lack of urgency, delayed response, and dismissive attitude toward a vulnerable resident raises serious concerns about the level of care and supervision being provided. This is not an isolated incident. I work next to the Edwinola building and often see residents outside—while not all appear unwell, I have seen individuals who clearly were not being properly cared for, appearing dirty or wearing the same outfit for multiple days. This raises serious concerns about the overall level of care and attention being provided.

This facility has become a joke. We are lucky to find one person working on the 3rd floor - it that and this is the memory care floor. There is no one available to feed my mother who can no longer feed herself. Messages go unreturned and concerns are placated by management.

Thank you for everything. The staff has truly been amazing and has helped out so much. Finally finding a place that takes good care of the residents. Thank you. And special shout out to the chef, food has been great!

does not care for the safety of their residents. absolutely ridiculous

I have friends that have parents and/or loved ones in facilities across the country. I've never encountered a facility that actually takes care of their residents live this before. My father was admitted recently and the care he received was not compared to any other facility.