East Ridge at Cutler Bay

The treatment received from East Ridge Village at Cutler Bay, specifically from the individual identified as Tailenis León, toward my mother has been completely unacceptable and potentially negligent. My mother was admitted to this rehabilitation facility after suffering two ischemic events. While under their care, she developed a cardiac complication that required an emergency transfer to the hospital. Several days later, once she was stabilized and medically cleared for discharge, the hospital attempted to coordinate her return to the facility so she could continue her rehabilitation treatment. However, the individual identified as Tailenis León repeatedly refused to accept my mother back into the facility. The hospital attempted to contact the facility multiple times, and the response was always the same: refusal, without a clear explanation, without communication with the family, and without assuming responsibility for continuity of care. It is important to make clear that my mother was originally admitted to the facility in a much more critical medical condition than the one she had when the hospital attempted to readmit her. Despite this, the facility refused to accept her back, even though there were available beds. Tailenis León never spoke with us, never returned our calls, and when we personally went to the facility, we spoke with one of the staff members, who expressed surprise at the refusal, stating that they had patients with conditions far more complex than my mother’s. As a direct consequence of this decision, my mother lost access to her intensive rehabilitation program, which has seriously affected her neurological and functional recovery. Interrupting therapy after an ischemic event can have permanent consequences. The lack of communication, the repeated refusal to readmit the patient, and the absence of explanations constitute conduct that is highly questionable from an ethical, medical, and legal standpoint. We are currently evaluating legal action for possible negligence and patient abandonment, as this decision has directly impacted my mother’s health and quality of life. This matter will be brought before the appropriate regulatory authorities and legal representation in order to determine responsibility.

Hace 2 días terminé mi rehabilitación en ese centro por una cirugía de cadera donde estuve 20 días mi experiencia fue linda , pude apreciar la calidad humana del Tree Palms, tanto nurses como CNA y en general todo el Staff , y el team de terapistas excelentes muy profesionales y compasivos con todos los pacientes, excepcional gratitud con todos con los q interactúe en esos días en especial con Julia, Lilian, Dalia, Andreina, Aymee, Gloria, Arlenys y Maria son muy profesionales, preocupadas y sobre todo lo q debe caracterizar a todos los trabajadores de la salud , solidaridad humana, gracias a la Sra Zoé Guardiola , recomiendo 100% este centro y espero no tener otra rehabilitación pero si así fuera volvería, los felicito y los exhorto a q continúen cumpliendo con la misma calidad tan hermosa labor