Cristal Palace Resort

Is there no one here after hours to answer the phone?

Less than one this place is terrible and not well staff and the the management is horrible and not truthful....

I liked Cristal Palace Resort but they need a lot of work for them to be up to par. They have to finish the pool and have a little more activities for the residents because it doesn't seem like they have a lot. They're very nice people. The doorways weren't really wide enough for a wheelchair. I liked the nice fellow who interviewed me and took me around. The ceiling panels are falling down and I don't really know how they're open with that going on. The main guy wasn't there since he had to guys somewhere else, and lunchtime was over with. I didn't even see a dining room where they had chairs and tables, and if lunchtime was just over, there should have been people in there with tables and chairs set up. I saw some people eating but not in there, like it's just a table or two and they were sitting out by the middle of the foyer. It wouldn't be a place that I would go to until they fix those things up. They have an indoor and outdoor pool, and they have a thing where you can walk in and you don't have to use stairs which is another plus on their behalf.

When you call to speak to someone about having your loved one call you back asap they dont even relay the message

We booked a group event with them, had flyers, tickets and mailers created with all info. They called 2 weeks prior to the scheduled event and said that the owner's had decided they don't want to do event's anymore. Refund check that took weeks to get, was returned for insufficient funds and it took another 2 weeks to get our refund and mind you they didn't pay or even offer to pay for the nsf banking fees much less any of the advertisement, ticketing, etc that we were out of pocket.