Brookdale Orange Park

Fantastic sales pitch indicating that if pt. needed more frequent showers or laundry they would meets their needs. Don't believe it! Delinquent in changing sheets, showering and shaving, missing items from laundry, room not cleaned from urine. No care for feeding; pt. wasted away as no one noticed he was not eating. Complained to Director but nothing changed. Day shift blamed night shift and night shift blamed day shift. Would NOT RECOMMEND this facility!

The staff was very professional, compassionate, and caring to us and especially mom. They went above and beyond our expectations. The facility was beautiful and clean. Mom at times required some extra attention and the entire staff took care of her needs. I highly recommend Brookdale OP.

They were a good value for the money and their staff is amazing. Only issues were administrative. We ran into some issues with mom's DNR not being filled out and filed right. Just be sure to ask questions and make sure you have all forms filled out and in the file.

Brookdale Orange Park has an incredible staff, from the line staff through the management team. I am a Geriatric Care Manager and have had several clients who have resided there. They had received excellent care in all areas, mind, body, spirit. The community is cheerful and welcoming while providing the assistance and supervision the residents need. The community focuses on the individual need of each resident encouraging them to stay active, social and involved in life!

In 2023, I was diagnosed with brain and abdominal cancer. Unable to continue living alone, I moved into Brookdale Orange Park as an assisted living resident. As a 76 year old spinster, I was hesitant about my ability to cope with any form of communal living. My doubts withered the instant I was wheeled in the door. Two of the support staff high-fived me with smiling assurance that I would "walk out of here cancer free and smiling." They set the tone for the many months I spent in the facility. Following are three examples of the professionalism and personalized care I experienced. (1) When the chef learned I was an insulin-taking diabetic, she went to extraordinary lengths to give me meals that were as protein rich and carbohydrate limited as possible; all this while she trained me in the ins and outs of scrutinizing labels. When treatments required that I miss a scheduled meal, she provided me with take-aways that fit my dietary restrictions. (2) Once a month I was hospitalized for methotrexate treatment which weakened my immune system. Brookdale offered to "isolate" me at a table of my own in the dining room, so I could continue to socialize rather than eat alone in my room. I was always tickled each time I entered the dining room after a week or so away when fellow residents waved and chatted and wanted an immediate update on my "progress." (3) The first week of my residency as I was learning to use my walker, I fell and sat on my butt in the hallway. I pushed my "call for help" pendant and was almost immediately surrounded by staff members. I was impressed with their professional response and their gentle efficiency; I never felt inept or ridiculous. In conclusion, I did leave Brookdale cancer free in the spring of 2024, but I felt I was leaving an extended family. My respect and admiration for the professionals who work there and my affection for the residents has led me to be a twice-a-month speaker for their Guest Speaker series. My Brookdale experience was a blessing-in-disguise during my cancer treatment and continues to provide friends and support.