Watercrest Winter Park

Wow. I just toured the community at a networking event and it was amazing. The community is lovely and the staff was so friendly. Would definitely recommend to my friends and family.

Beautiful facility… very helpful staff… our mom loved it and wants to move in!!!

This place is pretty. That's why it gets 1 star instead of 0. I've been here a year. My parents are in a separate unit. Every level of care has gone down. There's not enough staff. Response time to the call button is between 60 and 90 minutes. My father was positioned flatly in his hospital bed and couldn't breathe. Nobody responded to his call button for over an hour. I've witnessed verbal abuse and threats by caregivers regularly. 2 residents have told be they are afraid to report the abuse for fear of making it worse. I've caught nurses taking shortcuts and administering meds incorrectly. Ive gotten locked out of the facility because nobody responds to the after hours number. I had a medical emergency and i was ignored. Somebody else called 911. Kitchen is poorly managed. You wait 90 minutes for food and then the order is wrong. They run out of things daily. And the cost to live here is outrageous. Administration is doing all they can to fill rooms with no consideration to the fact that there's nobody here to take care of them. Watercrest is a nightmare. I'm moving out. My parents are staying but I've hired them private caregivers. I don't want to move them again. Oh, and anyone who works here has a key to all the units. I put a code lock on my closet after countless things went "missing" including costume jewelry, alcohol, and a bunch of stupid things like boxes of batteries. While I was in the hospital recently, the cash i had hidden disappeared. If you move in, which you shouldn't, you must protect your valuables. Locking your door is like not locking it. I understand that the memory care unit is run very well. People still steal stuff but...The atmosphere is attractive and inviting. The nurse running the unit is great. That unit also gets served first from the kitchen. But the unit is full and there's quite the wait list.

Nestled in the heart of Winter Park, Watercrest Winter Park stands out as a premier luxury assisted living center, truly one of the finest options available for seniors seeking comfort and elegance. From the moment you step through the doors, you're greeted with a friendly smile and upscale interiors that evoke a sense of serenity and sophistication. What truly sets Watercrest apart, however, is its outstanding staff, whose warmth and dedication make every day brighter. The team is incredibly thoughtful, always going the extra mile to personalize care and foster meaningful connections. Leading the charge is Declan, whose ever-present smile and genuine eagerness to assist create an inviting atmosphere. Overall, Watercrest Winter Park isn't just a facility—it's a haven where quality of life thrives.

Absolutely just a wonderful place worth EVERY PENNY!!!!!