Village Veranda at Lady Lake

This review reflects our direct experience while my mother and father were residents at Village Veranda at Lady Lake, and it is written with urgency in the hope that this situation is taken seriously and resolved appropriately. After my parents moved out, we discovered that multiple personal items were missing, including cash, checks, a wallet, a gold ladies Rolex watch, and a gold and diamond pendant — items that were unquestionably in their possession prior to entering the facility. Many of these pieces carried deep sentimental value, including jewelry gifted during a 63-year marriage. When our family reviewed bank statements dating back to October 2025, we identified numerous transactions that neither parent authorized. We immediately contacted the bank’s fraud department. After investigation, the bank informed us that the fraudulent activity was linked to an employee of the facility. The unauthorized charges included multiple T-Mobile transactions for bills and equipment, PayPal charges, a Capital One payment, and a rent payment to Omni + Brook Rental Management Co. Families place immense trust in assisted living facilities — not only to provide care, but to protect vulnerable residents and their property. Our parents, like many residents, were elderly and experiencing memory challenges. Discovering financial exploitation under these circumstances has been devastating to our family. Since this ordeal began, our father has passed away, compounding the emotional toll and making the loss of irreplaceable sentimental items even more painful. We entrusted this facility with our parents’ care believing proper employee screening and safeguards were in place. Had we known of any prior concerns that could impact resident safety, our decisions would have been very different. This situation raises serious questions about hiring practices, oversight, and accountability. We are seeking a clear response from Village Veranda regarding how they intend to make this right and what steps are being taken to prevent this from happening to other families. We will pursue every appropriate avenue to obtain justice and restitution, but ultimately facilities bear responsibility for the people they employ and the protection of the residents entrusted to them. We strongly urge prospective families to safeguard valuables, closely monitor finances, and ask detailed questions about employee screening and internal protections when evaluating care facilities.

Great place

Great place to live at

I would give 10 stars if I could. The facility is nice, but the staff there are what makes the difference. Sedaya Stewart (sales coordinator) and Rita Howarka (dir of sales) are Angels on Earth. Their attentiveness to our unique situation and many hurdles along the way were addressed with compassion, persistence, professionalism and dignity. Sedaya and Rita are now “family” as far as I’m concerned, and I know that I can contact them at any time and get any issue resolved quickly and with energetic enthusiasm. I am the son of a resident and out of state so those points of contact are Important. Most of the staff have great attitudes and willingness to help, shout-out to Buddy the Maintenance Supervisor and his staff, Executive chef Rashon, his staff in the cafe, Rex especially, the Activity Center, and the front desk concierge. All great people making it happen. Getting Mom plugged in and routines established have been challenging at times, but I understand everyone’s needs are unique and it takes some time for staff, residents, and family to get adjusted. This would probably be the case anywhere. We’re on week 2 of residency and so far all of our needs have been met or in the process of getting resolved. Thank you again Village Veranda staff for your continued commitment and dedication to our loved ones and their families.

We recently toured this assisted living facility for my grandfather and had a great experience. The staff was incredibly friendly, the building was clean and well-maintained, and they took the time to show us available rooms and thoroughly explain all the services offered. Even though our situation changed and we didn’t end up moving my grandpa in, they followed up with genuine care and understanding. I highly recommend this facility to anyone exploring assisted living.