The Waterford

My mom back in January had taken a fall broke her elbow and shoulder and needed to get some skilled rehab rehabilitation. I am so happy I chose the Waterford, the staff are so nice so helpful so attentive, caring and all the aids were so nice to my mom as well, whenever she pushed that button, whether it was to use the bathroom or get her medication, they were there within 10 to 15 minutes. The facility is beautiful and clean, The therapy department worked very well with getting my mom back up on her walker and strong again. She loves all the activities they have especially the zoo animals. My mom recently took another fall and had to have some surgery on her hip and we chose to go back to the Waterford for her skilled rehab once again. They welcomed her with open arms. They were so happy to see her again but of course, not under the circumstances.. My mom was so happy to see them she is so comfortable there. I would recommend this to anybody that needed to put a parent or any relative in a rehab facility. I feel good leaving her there when I go home, I know I don’t need to worry about her she’s in good hands. Thank you to the staff at Waterford, I will always have my mom go there when she needs more rehabilitation and I will refer you to all my friends and family.

This comment is directed at the Skilled Nursing Facility which is affiliated with the retirement community. Won’t go into details at this point for two reasons confidentiality and currently dealing with the corporate office which is in Iowa. But do want to caution: if you choose this facility, make sure you know your rights in advance regarding right to participate in decisions regarding your loved one. Study HIPPA laws be prepared if anyone on staff tells you if your family member is competent, if you don’t have power of attorney, even if your loved one wants you to participate in decisions you might not get that access to ask questions and submit complaints file a grievance immediately if care or other issues arise, and make sure you get a response within the deadline for them to reply. Make sure u learn which local/state/Federal agencies r supposed to investigate care and discharge issues which occur. Request access immediately to facility electronic records portal To track what’s being put in there. Including notes by staff that are not accurate .Request contact number (not facility number) for the facility, physician, nurse practitioner, pain doctor so when a problem arises, you know that you directly attempted to contact the doctor in the event, you’re written request or phone calls go unanswered when you submit them through the facility number .Obtain weekly reports from the therapy department to prepare 4 sudden discharge. Check in on your family member daily. Copy corporate office if you have a complaint. If you’re considering sending someone there, confirm the name of the medical Director, Doctors that go to the, And whether there’s a physiatrist because there isn’t even though the brochure says there is. If your loved one has their own outside doctors, make sure you keep them informed because you’ll need them if you have to appeal a discharge or to address medical concerns that are not addressed .Still waiting for the director to give me the name of the medical Director not sure there is one but they can post it here if there is because I need to contact him/her.

I’m giving this place a 2 only because there are a few nice people working here - primarily the folks that bring the food and assist with getting people dressed. My mother was here for about 5 weeks for rehab and it was overall less than stellar. They lie about progress with therapy telling us she needs to be here longer where we clearly saw the difference. Easy bed to make money from I guess. Half of the clothes we brought for her went missing as did her glasses. Planning discharge was horrible and communication with our family didn’t happen unless we made calls or insisted on meetings. In my opinion, go somewhere else.