The Springs at Lake Pointe Woods

Our family’s experience with this rehabilitation facility was deeply concerning and extremely disappointing. Based on what we personally witnessed and experienced, we cannot recommend this center to others seeking safe and attentive care for a loved one. Throughout my mother-in-law’s stay, communication from the facility was consistently poor. Our family repeatedly attempted to obtain clear updates regarding her condition, treatment, and overall care plan, but information was often delayed, inconsistent, or incomplete. On multiple occasions, we were told she was “doing okay,” while her medical condition ultimately required additional hospitalization and multiple surgeries. What was especially troubling was that my fiancée, who is her mother’s designated power of attorney, was not properly informed in a timely manner when her mother was transferred back to the hospital for treatment and surgical procedures. In our opinion, communication regarding serious medical developments should have been handled with far greater urgency, transparency, and professionalism. We were also concerned by what appeared to be a lack of accountability when questions were raised regarding her care and the events leading up to her hospitalizations. Rather than receiving direct answers or clear explanations, many of our concerns felt dismissed or inadequately addressed. Unfortunately, even the process of retrieving her personal belongings reflected the same level of disorganization we experienced during her stay. Despite repeated communication requesting that her items be prepared appropriately, her belongings were placed into plastic bags and left shoved underneath a chair. There did not appear to be any organized inventory or documentation process in place at the time we arrived to collect them. We understand that healthcare environments can be challenging and demanding, and we appreciate the hard work many healthcare workers perform every day. However, our family’s experience with this facility raised serious concerns regarding communication, coordination of care, organization, and overall patient oversight. Families trust facilities like this with the health, safety, and dignity of the people they love. In our experience, that trust was not met with the level of care and professionalism we expected

My Mom just came home today after 5 weeks at the Springs for rehab following hip surgery. We were both very happy with the staff and the care there. Too bad that she wasted time at another facility which basically was a setback. When I first checked out the Springs, Fritzie was great and showed me the place and I explained Mom's situation. The next day, she went to Doctor's Hospital to meet and talk to Mom, which was so nice, that meant a lot to us. And after 2 days, Mom was very comfortable at the Springs and already showing some progress. Joel and the whole crew were great working with her with PT and rehab. She was so happy with so many people there, she really loved Tomasita and so many more. The nurses are great as well. The two that I relied on the most are Anna and Karin. The kept me up to speed on everything, and when I had a question or concern, they were right on it. Great people there. So if anyone needs some rehab to get around better, I highly recommend the Springs. NOT the Pines ! Go to the Springs, you'll be glad you did. !

I was visiting my Aunt from out of town , she’s on the rehab side. The rehab smells nice and seems very clean. My Aunt can be kinda tough but I only saw the CNA’s and Nurses being kind and patient . Nurse Amber took the time to sit and talk with us about some medical questions too and get an extra pillow for my Aunt . Highly recommended .

Great place for rehab!

Visited a friend today. All the residents were at a sing along. The room was packed. Residents were having a blast. Building is clean, and all the nursing staff i met were really friendly. .