The Forum at Deer Creek

While we did not end up placing my father at The Pointe at Deerfield for logistical reasons (proximity), I wanted to take a moment to write a review that might be helpful to others who are in the process of searching for an appropriate assisted living home for their loved one. First of all, the Sales Director Daniel, who in reality is more "Cruise Director" than salesperson, is a warm, talented and competent professional. He is clearly a major part of this very vibrant independent and assisted living facility. And that, I would say to people searching for a good home for their loved one is of critical importance - is this place vibrant, fun and full of life? From all indications, we would say yes! This recently updated and modern facility is a winner. It is also obvious that staff cares deeply for its clients and there is minimal staff turnover. That speaks highly of management. It is also located in a quiet and beautiful spot. It's worth serious consideration.

Daniel makes me give this review five stars without hesitation. I am at the beginning of my search gathering information for an aging relative. From the moment I contacted Daniel he has amazing interpersonal and Customer Service skills. Calls you right back sends you information via email immediately was going above and beyond sending me videos of a possible short term room so I could share it with my relative. I was able to see him and make an appointment quickly. When I arrived. There was a sign with my name on it at the front desk welcoming me. Daniel introduced me to everybody was extremely knowledgeable super kind about the situation and as we walked through the facility and residences, you could tell the residence had a really lovely relationship with him. This is not an easy process, but Daniel made it easier.

The Independent Living section of The Forum is a very nice place and I would recommend it - the staff engages with the residents and the atmosphere is positive and inviting. They have fun and inviting activities and are kind and accepting. Stacia is off the charts - she is a lovely, compassionate and caring lady who thrives on showing love and inclusiveness to the residents. Mom truly enjoyed it there. I cannot, however, endorse the Assisted Living portion of the facility aside from a few employees. The director there is chilly and does not at all display the compassion and empathy required to run an assisted living facility - all of which trickles down to the staff. It is evident why the capacity of the ALF section is less than 30-40%. There are, however, a few outstanding folks there - Jeanette, the activities director, is absolutely fantastic - enthusiastic and endearing...always does her best to engage the residents and succeeds. She treated Mom with dignity and respect...and made her laugh, which is invaluable to aging seniors! Leigh (nurse) is kind and Doris (resident care assistant) is sensational and always kind and loving - her smile lights up a room. Karen in the dining room is another superb lady. These people truly "get it" and work with the population where they are both physically and mentally. The aging process strips folks of many things...their pride diminishes greatly. They require support, love and kindness...even when they're at the worst. It is my hope that the new management company is able to recognize this so as to increase the census in the Assisted Living portion of this facility.

My mother recently moved into the Assisted Living section at The Forum. She is very happy living in her apartment. She particularly loves the roomy size and her Balcony. Shes involved with many activities, enjoys the food and the friendly caring staff. The nurses efficiently keep up with her care. I highly recommend The Forum.

We moved my Mom into The Forum 1.5 years ago and were immediately impressed at how great not only the staff is, but the facility itself. They recently just completed a renovation indoors (from carpeting to artwork) and it looks so fresh and clean. We are really happy she is there (and so is she!).