Sun Towers Retirement Community

Helpful, kind and friendly staff. And they are a good resource for some extra services my mom needs. The leaders have been willing to work with us as a family to solve problems. Food is good. I wish my mom did more activities- there are fun things to do and nice clean facilities. It’s so important they they the facility is family owned- I hope they keep it- it is a special place and concrete block construction and good hurricane preparedness are a comfort. Even with some cost-cutting measures, they provide a good amount of support and are more affordable than some places. Mom is glad she can stay in her same apartment if/when she needs assisted living. And she has decorated her apartment so it feels like her own space. The apartments are bright since there are big sliding doors to the porches.

UPDATE: These concerns have been communicated to the facility on multiple occasions prior to this review, with no consistent or sustained corrective action observed. At this stage, I am not interested in any further response, as communication only following a public review does not reflect proactive oversight or accountability. If a response is provided, I would expect it to be thoughtful, specific, and reflective of genuine engagement with the concerns raised. I have serious concerns about the quality of care and oversight at this facility based on my personal experience. There appears to be a lack of consistency, accountability, and transparency in how residents are cared for. There have been multiple serious incidents that raise concerns about resident safety and supervision, and in my view, responses have not always reflected the level of urgency these situations require. As recently as March 31, 2026, a concerning incident involving a resident occurred. Out of respect, I will not share details, but it has further reinforced my concerns. I have also observed what appears to be inconsistent levels of attention, at times seeming to vary depending on whether family members are present. In my opinion, care should be consistent, attentive, and reliable at all times. Based on my experience, I cannot recommend this facility. Improvements are needed in accountability, communication, and overall quality of care.