Solaris HealthCare Parkway

DO NOT GO HERE. My mother fractured her pelvis and had to spend two weeks here trying to recover. The average time after pressing the help button was a half hour, sometimes longer. Dr. Ahmad Fadel was supposed to be in charge of her care and has shown nothing but negligence. We were able to get her released to in home care and she was supposed to be prescribed 2 medications for pain as well as another. He never filled the prescriptions and after several days of calling phone numbers given to us by Solaris for this Dr, we never received a call back. Finally we reached the "head nurse" who first said they won't write new prescriptions because my mother was released over two weeks ago (false, it marks one week since she was released), then she stated she was never supposed to be prescribed anything and that she should go to a walk in clinic when she can barely move. Not only do we have the paperwork showing what medications she was supposed to be prescribed in her discharge papers, we had the nurse who came to our home confirm that she was supposed to have these prescriptions. They also said Solaris was supposed to make sure she left with some for the time it takes to process the prescriptions at the pharmacy. My mother has been doubling over in pain since the day she left, and Solaris' answer is that it isn't their problem. Due to the amount of pain and suffering she has been through, we are considering all avenues at this point to make sure this doesn't happen to other patients.

Hi, my mom, Sylvia, passed away about a month ago. She was in Solaris Rehab, Solaris Nursing Home, and then the Memory Care. Her stay there was a total of about three years. Let me begin by telling you that not only did Solaris save my mother‘s life, but they saved my life, as her daughter and caregiver. I honestly feel like there are angels on this earth and many of them are working in Solaris. I am so appreciative of the tender, loving care that my mom received, it is not easy! As a caretaker and a daughter, who was there all the time, I see the reality of an overwhelming job! People fail to remember that the staff is made up of human beings, who are without a doubt, the most special people, to care for our loved ones at a time when they have lost their way. It is not an easy job, it is a special job, that the loving, competent workers of Solaris do with dignity, grace, charm, and lots and lots of love I travel back-and-forth to New Jersey and they have kept me updated and involved every step of the way in my mom‘s care. Returning phone calls, giving advice, counseling, calming, and supporting me in every way possible, and as a caretaker, you need guidance. The memory care people are exceptional, and there are no words to describe the amount of energy, kindness, and concern the activity director , Paula , shows her people. The nursing staff, the aides, the business office, the cafeteria, human resources and every other department in this facility CARE! It all begins with the special ladies that answer the phone, they are always pleasant and helpful. I have the highest praise and deepest gratitude to all of them. Putting a loved one in any facility is heartbreaking, Solaris has made this long, sad journey so much better.. I have Deep gratitude and appreciation. I thank all of you. I have spent three years with some of the nicest, most incredible people, I will miss you, I will always remember you, and my mom Sylvia and I, will always remember you ♥️♥️Thank you so much. Carol and Family😇.

As the daughter and a daily visitor of a resident mentioned in an earlier review, I can attest to the quality of care that my mom receives at Solaris healthcare Parkway. She has been a resident for the past four years and we are very satisfied.

I would not recommend this facility for memory care. In my experience, the care in the locked unit has been consistently poor, and residents’ basic needs often go unmet. I have personally found my mother sitting in a soiled brief hours after lunch, and I have observed residents left alone in the dining room for long periods. It is heartbreaking to see people treated without dignity. On more than one occasion, I discovered my mother sleeping in another resident’s bed in a man’s room and staff were aware she was there but did not remove her. It’s no wonder that they have experienced scabies. I also observed a resident face down on a dining room table in his own drool for hours while staff walked by. I have seen residents enter each other’s rooms and take belongings, and witnessed verbal and physical conflicts with no visible supervision. The meals I’ve seen served look unappetizing and snacks tend to be items such as butter cookies, ice cream, and soda. During my visits, I have noticed that hygiene appears inconsistent. My mother has experienced multiple urinary tract infections, one requiring IV antibiotics, which I believe stemmed from inadequate personal care. My mother was moved to the locked unit after she eloped from the building something staff did not seem to realize until a passerby found her walking down Central Parkway and returned her. That incident could easily have ended in tragedy. I’ve also noticed that many five-star reviews have no written comments, and some appear to be from people affiliated with the facility. In my view, it is unethical for employees or their relatives to post positive reviews without disclosing their connection, as this can mislead families who are seeking safe care for their loved ones. Also reviews by people who just visited and don’t even have a loved one there are questionable. Before choosing any facility, I strongly encourage families to review the official inspection reports available on the Medicare/Medicaid website. Those reports speak for themselves.

Was at rehab and everyone was friendly and knowledgeable. They made me feel comfortable and better. Carol and Sandra were especially helpful and kind. Staff was professional. Therapy has helped me to be able walk again and go home. Sherry helped encourage me to walk, she was so patient and kind. I wish that they had fresh fruit, whole wheat bread , and yogurt in the morning. My room was spacious. I felt comfortable here with results. Staff was supportive and helped me mentally. Denise the night time aid was very helpful, payed attention to detail and gave me a great shower.