Pondella Serenity Court

I highly recommend Pondella Residential Care because of the wonderful staff and caring owner/administrator of the company. The Owner/Administrator has over 20 plus years as a nurse. The owner/administrator is very well involve in all aspects and stages of the residents’ health. The staff members are all very professional, friendly, and willing to go the extra mile, take care of any questions or concerns. What I like the most about this facility is the compassionate care for the residents until the end of life. .

My mother and I were blessed to find this place. The staff was beyond wonderful and treated my mother with such respect. I can't say enough about how wonderful they were for 2 years. It was a long journey and she was happy to be "home". She got undivided attention and always seemed comfortable. It was a perfect choice..... great meals, day trips, weekly treats (getting nails done), exercise programs and even visits from the church volunteers. Birthdays celebrated, walks outside and "special treats" were never forgotten. She would never have liked a large "facility". This was a true "home". Youlette and "family" will always have my deepest gratitude and respect. Pondella was the ultimate gift for Mom.

It may not the fancy-shamancy assisted living that has 200 rooms in one building with very poor care. Pondella Serenity Court ([removed]) staff takes this extremely personal with the 10 to 13 room accommodations that it provides. It's a very nuclear assisted living family...no one is left behind or forgotten. The staff is not there for a living.... they are there because their calling pointed them to Pondella Serenity Court. One-on-one interaction is pinnacle. We strive not to be the most popular or well known in the industry, but we strive to view life as its the most important entity or subject on earth. Every life on earth is more that a blessing.

Oh my goodness....finally a place that i feel that will treat my loved one with care. We need more centers like Pondella Serenity Court in the USA. They are the best. No complaints!!!!!!!

This place was a disappointment and definitely would not recommend it. Upon all of my visits to a loved one there, I noticed too many things. The CNA's are definitely NOT educated in dealing with Alzheimer or Dementia patients which is disappointing because the majority of the residents there have either one of those diseases. The CNA's do keep the place clean though. The window blinds are never opened to allow natural light in so the place is always dark, gloomy, and depressing. Of all the times I visited my loved one, the air conditioner never turned on so it was always very warm and stuffy. I was led to believe that the residents have activity time in the afternoon, but that was all untrue; there was never any activity stimulation--they were basically drugged up which led them to sit in front of the living room's blasting television, half slumped over sleeping. The owner of home/facility is not very professional nor is her staff. Most of the CNA's speak very poor English. The food that was served was mainly frozen stuff such as chicken nuggets, french fries, canned soup, peanut butter sandwiches--homemade meals were only served on holidays. For what you pay, this place is not worth the cost nor the aggravation of putting up with non-professionals.