Pines of Sarasota Health Care, LLC

I am a daughter of a patient, Polina, 80 year old woman that underwent rehabilitation at Pines after broken hip and surgery in December 2025. Being a nurse myself, I had hard times picking facility that will meet all my high demands - from cleanliness, and staff professionalism, to well equipped gym and intense rehab program. From the first sight Pines stood out by its spotless looks (and great smell - it doesn't smell like nursing home!!!), well designed visitation areas, beautiful gardens, and even free coffee station. Jennifer from admissions was unbelievable - welcoming, informative, and wanted to know every little detail about my mom - to optimize care!!! Choice was made and we got transferred. The whole team is very good, staffing decent, food could be better, but tastes differ )). I have to pay special attention to care team, especially Nakeisha, Nestor, Alex, and Josh - we called them a dream team - its not a job they are doing - its an art! So much tender love and care, so cheerful and encouraging! No words. Call bell didn't have to wait for hours to be answered, but minutes even if. I was not afraid to leave my mother and go home knowing she is in reliable hands. One more thing - very special place in this review and our hearts belongs to PT team - specifically Noel and Jessie (hope spell is right!). I truly believe they saved my mom's life! She arrived broken and depressed, in a lot of pain, having no motivation, no desire to fight, believing her life is over, unable even to turn in bed (she is morbidly obese as well). These two turned her around - very patiently and meticulously rebuilt her strength, mobility, confidence and desire to live! All this done with smile and loving care! Mom is still talking about all of them and misses them! We spent almost 2 months at Pines. Mom rolled in on a stretcher and walked out her own feet! Thanks to Pines team we were able to get our mother back home! I can't recommend this place enough, and if God forbid we need rehab again - Pines is definitely place of choice!

Small rooms, very cold (65 degrees) in January, no availability. Double rooms with a thin sheet separating the two individuals in the room. $600/day for a single very small room. Assisted Living places love recommend this place. WHY? IDK!!!

Horrible experience. Staff recorded very little of how they cared for my 75 year old father. No certainty of if/when his needs were addressed, no response from the nursing staff when he needed help getting out of bed, and after a late night fall no X-rays were taken until we pleaded for them three days later. Food is not nutritious. On the weekend, the nursing staff literally said that the manager would be angry if she texted her to get information on my father’s care since it was the weekend. No manager seemed to be around on the weekend. Staff was busy eating in the lobby and getting chummy with each other around their push carts while I stood waiting to ask for help moving my father to the bathroom. When vitals were taken, the staff said he couldn’t check the oxygen level until his coworker was done using the device on someone else. Supplies very limited. After determining my father needed oxygen, it was finally administered 24 hours later. The list goes on. This place needs to be shut down or a serious angel with deep pockets.

I had a question for the nursing director Leslie; I left a message days ago. I received a phone call from a Jennifer to take a message to give to Leslie. No call back from Leslie or Jennifer. Left another message in Leslie's voicemail, no call back. Incredibly concerning that you can't reach someone or get a returned phone call when you have a question, and were directed to speak to the person referenced. Not a good look for a healthcare company.

Not happy....