Nspire Healthcare Kendall

My mother went to rehabilitation at Nspire Healthcare - Kendall (formerly Heartland Health Care Center Kendall) for two months. Our experience was very bad, and it's the worst I've ever seen. They didn't let her finish her therapy. They charged her $15,000 at the end and bugged her while she was there. She's 89 years old, and it took her an hour to an hour and a half to use the bathroom. They didn't have enough people there. They provided very bad service. They're the worst nurses you could ever probably see in your life. They're uneducated and don't speak English. We had to take her out, that's how bad it was. We're going to get a lawyer. She had me buy candy and give it to the nurse, so they could help better. She had to bribe them or give them tips so they could come faster. She gave them some of her beauty makeup and some of her vitamins, and they want to charge us $15,000 for one month. They changed names and certain things, but the same people are working there. They're understaffed, which is why the families have to go there and help them out, take them to the bathroom, stroll them, etc. It's nothing like what they promised at all.

My mother has been in Heartland for a month and a half, and it is very good. She is responding very well to the rehab there. I would definitely recommend it. Everything is good. I like thhe friendliness of the people and how they care for the people there for the rehab. They will welcome you with open arms. The rooms are clean and not very big, but they can accommodate two people with wheelchairs. They don't have extra room, but they have room enough for you to move around.

The staff at Heartland Health Care Center Kendall was friendly, but the place did not look as good as the other places I've seen. The room was like a small apartment with one bedroom, a small living room, a kitchen with just a refrigerator because the meals are provided, and a huge bathroom. They provide the TV and everything was carpeted and furnished. You have a choice to use your own furniture or use theirs, but theirs was pretty good.

This place is horrible. my dad went in with a simple UTI and a bed sore, two weeks later he ended up not being able to walk, with now a bone infection. the lack of care is what got him here. so disappointed with the nurses there that ignore the patients for over 20 minutes just for pain meds. If a nurse or staff sees a patient declining it is there duty to report and get there patient help. !! We will be reporting to the florida board of nursing insurance company! just because someone is old does not give anyone the right to ignore them.

My husband was sent here for rehab after spending three weeks in the hospital. The rehab staff is wonderful. Rest of the staff are horrible. Most do not speak English so you cannot communicate with them. The food is terrible. He was on a special diet due to being a diiabetic and dialysis patient but they did not care. It sometimes took hours to get a staff member to answer the call button. By the time they would answer the call my husband no longer needed help to the bathroom. The staff then would be upset and nasty because they had to clean him up and change the bed. I could go on and on but you get the idea. He was there 6 days when fire rescue had to be called due to his deteriorating conditon. After a week in the hospital he was sent to another facility where he trived and was able to go home after a month.