North-Lake Retirement Home

If 0 stars was an option I’d have chosen that. The administrator Catherine accused my family of stealing social security checks from their mother because they hadn’t realized that the insurance didn’t pay the bill. Word of advice, if someone is trying to explain that they didn’t realize they had to pay because their insurance had told them something else, the correct answer is certainly not “this isn’t a homeless shelter” nor is it “you’re beating around the bush”. Where is the professionalism??? If you care about the care your loved one will receive I suggest you look elsewhere.

Very rude & unprofessional. Stay away!

Katherine the owner is really rude and unprofessional. When my mom In law first got there. They didn’t explain the rules we couldn’t tour the place. The patients there just not getting treated good. They let them go out the facility and come back when they want. One patient walking around with an ankle monitor. That place looks like a shelter. Some staff cares and some don’t. Don’t send your loves one here. Someone needs to do an investigation and inspection there

My aunt is at North-Lake Retirement Home. It's an assisted living facility, so they assist them with their daily needs. They make sure they're fed, they make sure that they're getting their medicine, and that they're clean and everything. So right off the bat I see there's a difference. My aunt is 91 and stubborn, so it's kind of hard to get her to do things, but in the days that she's been there, I see a noticeable improvement in her. Meals are included. They have a few activities and stuff. They wash their clothes and stuff like that, so it looks like it's going to be a really good setup for her. The staff have been very helpful given the situation and everything. The place looks clean and well kept. My aunt mentioned something about like an exercise class in the morning, and I noticed a board in the lobby that said that they do different things. I don't know what kind of things, but they do some different activities with residents.

I stand on my 0 stars , very rude to the patients they act like there disgusted with them , they talk to the rudely & the fact that my mother went to visit my grandfather & had to tell me that story I am very disgusted I don’t recommend.