Mainstay Senior Living

Azalea Gardens at Mableton, the facility where I’ve lived since 2024, has terrible service issues. Problems getting weekly sheet changes and daily trash removal, ceiling fan blades were flying off until 1 remained before it was replaced, meals delivered to room ($10) are usually missing drink & dessert and I was overcharged $1000 for a 3 month period. There was no hot water for 2 1/2 weeks, no water at all happens off and on, their phone often goes unanswered and terrible TV problems. I had no reception at all in my personal den for the first 5 months of moving here then full screen errors started popping up in 2/2025 last year! The frequency has increased to every 30 seconds and they’re on all available channels which is another problem. Half the channels, 24 total, aren’t available anymore including LIFETIME, USA, TNT, HGTV, FOOD, CNN and many more including at times, ABC, CBS & NBC. This year they finally had the TV service provider out who told them they needed to upgrade their equipment. Months have passed and the errors and dropped channels are still a problem. They have the ability onsite to restore the dropped channels but it would need to be done daily and isn’t. The staff has told me for weeks that the equipment will be upgraded. Weeks ago I emailed the owner Louis Garrard, who replied that he didn’t know what the problems were. After sending a detailed response, including the service providers diagnosis, the TV errors and dropped channel problems haven’t been fixed. Other residents are also having TV problems. I’ve logged consumer complaints with several agencies in hopes of getting a resolution.

Wellington Manor Assisted Living in Jackson Tennessee is where my mother lived the last 4 years of her life. I paid her rent and care fees ahead of time (the 15th of each month prior to it being due). The facility was paid in November 2024 for the month of December 2024. My mother passed on Thanksgiving. Her room was cleared out over the long weekend. The director has acknowledged I am due a refund. The director has stated that her superiors agree I am due a refund. It has never been acknowledged to me by corporate. I paid this business early for 4 years, am dealing with the loss of my mother and now they are stealing from me. I would not recommend this company under any circumstances. READ YOUR CONTRACT. They charge late fees and threaten legal action if they don't get their money. Shouldn't they be grateful of having customers that pay in advance and not steal from them upon a loved ones death?