Lilac at BayView

My husband was at this facility last year for a couple of weeks. It’s horrible, the staff could care less about the patients! It’s filthy, they NEVER cleaned his room or bathroom so I did it myself. Food is terrible. Physical therapy is terrible as well. They WERE not even giving him his meds for Parkinson’s properly or on time! I called them out on this! I was doing his laundry, yet his Tommy Bahama shorts and shirts were disappearing! One day when I visited him he had on someone else’s clothing…I was livid! Then He fell one evening and they did not even notify me, the next day I was there and they told me…I said he needs to go to ER now! And he did, unfortunately he passed only a few days later. PLEASE STEER CLEAR OF THIS PLACE! They deserve zero stars and should be shut down! They even have a 2 star review on Medicare.gov Look it up!

The care my mother received from this facility was horrific! My mother was admitted on March 15. During her stay, the level of care she received was unacceptable. She was left in wet clothing and bedding for extended periods, and no therapy had been initiated. At 4:00 a.m., I received a message from her that simply read “HELP,” which caused immediate alarm. We went to her right away and found her severely disoriented. She ultimately had to be readmitted to the hospital. What is especially troubling is that several staff members indicated they would not place their own family members in your facility. My mother’s roommate also expressed a desire to be taken home. No patient or family should ever have to experience this. Families place a great deal of trust in facilities like yours, expecting that their loved ones will receive attentive, compassionate, and professional care. That trust was not only unmet but broken. After removing my mother, every healthcare professional we encountered—including doctors, nurses, and therapists—expressed concern and disbelief that she had been in your care. Additionally, the manager on call that morning demonstrated a dismissive and unprofessional attitude, showing no interest in addressing the situation or taking accountability. We did not know the extent of these issues at the time, but we do now. I urge you to take this complaint seriously, investigate what occurred, and implement necessary improvements to ensure that no other family endures a similar experience.