Lake Wales Wellness & Rehabilitation Center

Do not recommend this place if you care for your parent. They’re clearly severely understaffed and no one there has enough time to review patient charts or truly connect with the client. My parent was admitted at 1:30pm, 4 people came in to answer questions and each one punted the questions of our parents medication to the next person because they “didn’t know”. It’s now 9pm (same day) and still not a single person knew what my dad’s situation was or information about his case. One nurse literally said “I’m just the nurse” and didn’t know the answer when I asked if they had the medication my parent needed available within the facility (which he needed to take in 2 hours). Something that I think is so basic AND FUNDAMENTAL for them to know. The internet wasn’t working, there are unfinished paint on walls and leaks in the ceilings of the room. The place looks run down and uncared for. My parent pressed the button calling the nurse for help while in the bathroom and the nurse did not arrive for an entire HOUR. My father was in the bathroom struggling FOR AN HOUR. This place is horrible, if you love your parent, you’d be doing them more service taking care of them at home than here. If you don’t care, this is the perfect place for them. The only competent person we spoke to was a nice black male nurse who had knowledge of my parent’s chart when my parent wasn’t even his patient / client. It seems he’s the only knowledgeable person there and deserves a raise after just one conversation with him. I took my parent and RAN out of there after a few hours of dealing with this place. I understand it’s a weekend but after the second frustrating conversation with a nurse, you’d think SOMEONE would take the initiative to review my parent’s chart ESPECIALLY when he’s supposed to be staying there for 14 days. I could tell they didn’t care within the first few HOURS when that’s supposed to be the primary time to make the BEST first impression. How am I supposed to trust you to take care of my parent when you don’t even know if you have the medication he’s supposed to be taking within the hour???? I’m severely disappointed and would never recommend this place to anyone.