Heron Pointe Health and Rehabilitation

great staff and nurses i would recommend this facility very highly to any one

I question how much time some of the other friends and family spent in the facility that have given such poor ratings. I was there pretty much all day every day while my husband was getting wound care and therapy. I found the staff to be usually friendly and helpful. They called all of the inhabitants by name and knew one on one information that showed they seemed to care about the individual. Any problems we had when we first got here (we were new to rehab and didn't know what to expect) were addressed and/or explained. I had spent quite a bit of time in the hospital with him and I found the nursing care to be on par and the interactions to be more positive and of longer duration. If a facility was needed again I would have no problem suggesting Heron Pointe. No one ever wants to be away from home and the care is never as good as when Mom is the nurse, but the staff tries to make it comfortable and safe and the physical care was always on pointe.

I was in for rehab, the rooms were decent and the staff was courteous, we enjoyed some shows there. The personal training people were super, I enjoyed every minute of my personal training program. I was there twice a day and loved every minute of it. they helped me get back on my feet to where I could be released. I now go to the YMCA & ride a bike for 1/2 hour and do many of the exercises at home that they taught me. They were all super but I do miss my early cup of coffee with Tammy.

This place is UNREAL! Dirty, and smelly old building. Extremely small, dark, dingy rooms, without a chair for the patients visitors. Many times when I'd come in patients would be left in the hallways. I understand getting them out of bed, but to sit in the hall for 3 hours? I'm serious, I witnessed this myself! My problem was with the staff. The most unfriendly group of people I've ever met in any health facility! I always had to hunt his cna down. Not one single smile, or a hello. A lot of them need to rethink their profession, cause their not the kind of people that should be carrying for the elderly. It's a shame what these people get away with. They need to come in, & put a whole new staff in. My brother would sit in his dirty diaper, one time for over 2 hours. He would ask to use the bathroom & was told that he had a diaper on & to go ahead and soil in it. Often he would ask to sit in the tv/dining room, in a wheelchair, he was told no, more times than yes. He was there over 2 weeks before he was seen by a doctor! If he would ask for assistance, he often told me he had to wait, at times over an hour. This facility is definitely understaffed. If he complained, assistants would often take it out on him. By not responding to his needs, or giving him his medication later than usual. Please listen to these reviews. I didn't, and my brother was so miserable. I wouldn't even take my dog there, for those people to care for! On the 3rd day his watch went missing. Along with some reading material I brought him. Totally disgusted. I WOULD NOT recommend this place to ANYONE!!!

This is s smaller fscikty and a bit older one as well. But Herron Pointe is well maintained and kept clean. This facility is much better than the alternatives many of the patients face without Herron Pointe. The staff regularly check on the patients and the he food is good. Alternative menus are offered. One patient asked for a late night snack at 9:00 pm and the nurse went and got a sandwich for her. I thought this was a nice thing The rooms are small but clean