Hazel Cypen Tower

While I did the “ foot work” to get my in-laws settled into Hazel Cypen I never actually visited myself. I heard it was wonderful and my in-laws especially enjoyed the food and the entertainment ! My sister in law decided she needed her parents closer so she decided to move them up north. A Place For Mom / [name removed] was especially kind informative and understanding as we navigated their journey.

The administration doesn't communicate well with the families of the resident. They were secretive and duplicitous. there seems to be a false sense of care, which is why we left. We enjoyed the residents and staff.

My mother fell in her room during her first night in residence. The staff and management were aware of the need for full guard rails and choose to remove them from the hospice installed hospital bed. I do not know how long she was on the floor before they found her. A nurse did call me sometime during the early morning to tell me that she had fallen AND that she was in the ER at a local hospital. It was not until hours later that anyone from management called to follow up. After I had seen my mother in the ER, and after she was resting comfortably, I returned to the Cypen room and removed all of my mother's belongings. I lost the deposit monies required to establish her room approx [amount removed] - and any additional correspondence with them is superfluous. How can they persistently ask me to write a review, knowing our experience? I ignored the first two, but a third? My mother is 96, deaf, and has been in hospice care with another agency for more than a year-

Staff are very friendly and competent. Housekeeping service is provided once per week (independent living). Communication is excellent with the family. Move in process was very smooth. Meals are good quality (breakfast and dinner are provided). Grounds of complex are extensive, great for walking, beautiful and serene. I would recommend this facility to others.

I felt that Hazel Cypen Tower was the most secure of all of the facilities that I visited. The security at the gate was a key reason why I placed my dad there.