Hawthorne Rehabilitation and Healing

My father has been here since October of 2024. I dont recommend this place. It's a hit or miss on if the front desk will answer or if you'll ever get a call back because I've left many messages, and nothing has happened, and no one has called back. I have to usually keep calling until someone answers or hope that by the time I get there after work that someone is there. It seems like they only have one social worker for the entire place, which causes problems, and its not entirely their fault, but things aren't getting done because of it. Occasionally, I'll find another place and ask for a referral to be sent, and they always tell me they did it when, in fact, they didn't...nothing was ever sent... for example I had asked for a referral to be sent for my dad to go to another place on april 27th they told me it was sent on the 28th but when i called the other place they had nothing and then when i called hawthorne back they said they didnt send anything and for almost about 2 weeks I have been calling and leaving messages and waiting for call backs or for one to be sent and ive been talking to them and i waited and that referral was never sent. Now, the room at the new place is unavailable, and it almost feels like the referral was not sent on purpose. This isn't even the first time this has happened with me asking for referrals to be sent that never actually get sent.. Some of the nurses and people there are kind, and that's probably the only redeemable part of this place, specifically CNA Sonia and nurse Bonnie and front desk avaniza. They are the few kind people there... My father has had a cna curse at him and use a horrible bedside manner with him. On his bathing days, it's a hit or miss on if that gets performed. He has sat waiting to be changed for over 20mins and when I stood out in the hallway we had 3 CNAs walk past who I asked for help from and they said no his CNA is in another room... usually, I let that slide because sometimes during shift change or meals, I understand that no one can come help until after, but this wasn't the case this day.. This didn't get fixed until his nurse walked by and saw me there, and finally, they came over to help because his nurse was involved.. but this isn't the first time... ive had to change my dad several times myself when visiting there because when we pressed the call button, no one came even after 20-30mins and I'm not talking about during meal times or shift change.. Some of the workers are rude, and others just seem to not care about their job or people anymore... but again, there are a few good cna and nurses, but it sucks they can't be there 24/7, so the few rotten ones seep in. My main issues are that no one does what they say they will or call you back and the customer service just isnt there sometimes. Good luck ever getting in touch with anyone via email or phone from here because it doesn't happen. Every other place I've called everyone has been kind and helpful this place is full of the attitude that they don't seem to care or want to help. I will continue to call and try and get my dad elsewhere when I can because this place is not what we are looking for, but unfortunately, it is where we are at for now.

My grandfather has Alzheimer’s and is now a long term pt at Hawthorne the 2-10 (Lourdes) CNA I can’t thank enough she is great with him the nursing staff is good with the patients and as we all know the medical field is changed since the pandemic but I would recommend this facility for your loved one. My grandmother was there for therapy a couple years ago and therapy got her back on her feet goal accomplished!! Good team family oriented and I must say they work very hard and have a huge heart at this facility rather it’s therapy, nursing medical records I needed as social services very kind lady Kay she will help w anything you need w your loved one, Jasmine was very helpful forwarding my family to the right people to help with all the ins and payor source issues I was having. I just want to thank the whole TEAM IN EVERY DEPT FOR ALL THE HELP AND ALWAYS WILLING TO HELP!! Also Holly their speech therapist is awesome!! Thank you Hawthorne team for caring for my loved one my GRANDFATHER!!