Fellowship Amelia Island

I would never tell anyone to move a family member or a beloved friend into this institution. I talked to the director there on April 25th of 2024 about placing my 83 year old friend with them . He had been diagnosed with early dementia. She told me a room would be available for him May 1st. I wrote the facility a check for $12,495.00 understanding that it was for his first months rent ( for May ) plus a $5,000.00 placement or admittance fee . The room she assigned to my friend wasn’t available for occupancy until May 1st . She allowed me to move his belongings into the room on the 29th of April . The room was spacious enough for his needs, but still needed to be cleaned. The shower floor had dried feces in it . The toilet and the bathroom floor needed to be cleaned . I cleaned the toilet and the sink and when I brought the shower floor to the attention of the assistant director, she got a mop and bucket and cleaned that immediately. While I was putting linens on the bed I noticed that my shoes were trying to stick to the bedroom floor. So I told myself it would be cleaned before he was actually brought there from the hospital the next day . WRONG ! From that day forward I could never kick my shoes off in there . When I complained about it to someone on staff there I was told they only have housekeeping on Fridays. My friend was placed in that facility on full assist . He was sometimes incontinent with his bladder and his bowels . Almost every day when I went to visit him his bathroom floor was afloat in urine . Many times I would find him in bed asleep mid-morning with just a shirt on , his bed urine and feces messed , dried feces on his body . I tried to talk to the director about the problems but to no avail . My friend was in the memory care wing . All the patients in that wing had complete access to all the patients rooms , therefore , many of my friends personal items frequently went missing. Some never to be returned. My biggest complaint, after him not getting the care he was entitled to for $7,495.00 a month is this ; After they were paid the admittance fee and the first months rent they had the audacity to charge my friend with a $1,499.00 reservation or rental fee for his room from the very first day I talked to the director about placing him there .When she was informed by his POA , by text , on the 23rd of August that he would be leaving there Sept. 1st , as she required 30 days notice of his leaving . She still charged a full month of September rent even though the 30 days notice is up Sept.22nd. So I believe Savannah Grand owes my friend a refund of eight days to the tune of $250.00 a day , which is what they charged him for me “reserving “ his room in April even though he couldn’t occupy physically until May 1st. Also be aware , if you place a loved one there you will constantly have to replace bed and bath linens , clothes and shoes , remote controls for their television, whatever else can be picked up and walked off with .

I like the openness of Savannah Grand of Amelia Island. The staff was very friendly. The people living there would smile and seemed content and happy. The room needed refreshing, but the staff said they were in the process of renovating. The dining area looked nice, pleasant, and friendly like somebody would enjoy eating there. The staff who gave the tour did a great job.

Savannah Grand of Amelia Island is an older location, but they seemed to have a caring staff. The staff were very nice and very thorough with what was going to be needed going forward, and other coordination that might need to be done because of my dad's other additional medical needs. So far, we're familiar with their shared rooms. But there's only one main area in Savannah Grand that I was aware of for memory care.

My mother was a resident at Savannah Grand for 3 months from December through February of 2023. I had to move her out because they couldn’t provide the medical care that she needed. There is not a medical nurse on staff and this was a big problem since she is diabetic. The director stated that they could meet her needs but she didn’t follow through and made promises that she could take care of checking her blood sugar levels but I saw no record of this being done. When I had issues and needed to talk to someone I was unable to reach anyone, very poor communication. When I told the director we were moving my mother out we talked to the director and she said we were all paid up and check out. A month later I got a bill from them and when I tried to talk to someone about this bill no one ever returned my calls. Another month later I was served for a court appearance because of money they said I owed. I hired a lawyer and this case dragged and I decided to settle and pay half of the amount which I thought was very unfair to my mother. To add to this nightmare Savannah grand did not send invoices to her long term care insurance during the time she was there. I refused to pay anything until these invoices were sent in. I would not recommend this facility to anyone looking for care for their family.

Don’t put your loved one here. Nothing good about it at all. It’s sad.