Consulate Health Care of New Port Richey

The Social Worker looks at me like I'm crazy every time I talk to her. Her "evaluation" was all of 5 minutes and ridiculous! I couldn't reach my family member because there wasn't even a phone in her room. When I arrived the first time I waited for about 3 hours to talk to someone . This place is terrible, I don't recommend it what so ever! The residents I did see seemed so drugged up they were like zombies. This place is no good!

Let's start with the top and work our way down. There are great nurses. We have come in contact with several that have helped us so much on our journey. DON Toni who is there and will answer all our questions with a kind heart, Tarena who we see first thing in the morning she always helps with a smile and gave us the information that we needed. The nurses Barbara and Katie who were always running around helping not only our loved one but others as well. Then we have the Jessica's, Patrick, Toni, Patti, and Roxanne that would run up and down the hall helping the residents. Awesome workers team work is what makes this place good. Activities Lisa was absolutely amazing! She is the best the residents love her the most! The food not so good with Medicaid and Medicare cutbacks and of course they cut back on the food so the food can be horrible and the kitchen staff is absolutely atrocious. BUT the DON does get on them and thing have been improving. And although things have changed and some people are no longer with the facility it's still a good place to call home. You have some tender loving staff they treat you like family they love you they care for you and they'll be there for you holding your hand taking care of your loved one. That's what it's all about!

I am currently a resident of Consulate Healthcare of New Port Richey, since November of 2017. This is a PERSONAL avcount of my current stay here. I am only 43 years old, but require, complex long term care, due to a rerminal illness. The staff here is 95% (there are always 1 or 2) outstanding! Considering the ways of the world now, that is truly amazing. I cannot say enough. I consider them to be friends, as opposed to caregivers. Honestly!♡ They sincerely ask about you, say hello in the halls, call you by first name and want to know how you are doing. If there is a concern, any staff member, from any dept. will address the problem or get another staff member who can. That's an everyday, absolute that residents can trust in. The physical therapy department is amazing. The business office is flexible, attentive and caring. The Social Worker is approachable, thinks ahead and takes all worries from you, even in complex situations. The nursing staff is amazung. That coming from a nurse. They care, are expedient and knowledgable. They care for me as I would care for my parents. The DON, Toni, treats me as though i were her son, that well. Personally checking in wirh me and assuring that each department communucates with her as to any progress or degress i may encounter. I haveva very complex medical history, and despite this i have shown progress and it did not discourage the staff here from accepting me and helping my drastically improve! Activities, Delores and Mary are angels! There are more activities than I can possibly do! That department learned my likes, activities and hobbies, and accommodated them all, including utilizing personal means to make sure I was active and happy. The administrator, Dan, has personally, visited me at least twice a month, to ensure that my needs and wishes are met. He, as most all staff here, go over and beyond their necessary functions. The scheduler is outstanding, managing my extremely complex schedule of doctors appointments, hospital stays and diagnostic tests. I am given a list of each appointment, times, transportation and requirements, ahead of time. The visiting physician I have is awesome, as well as his kind and knowledgable ARNP. All of my labs, xray's, ultrasound's and prescriptions are tended to quickly and easily in-house. The fellow residents are kind, friendlyband actually look out for each other and you feel like ypu have that additional safety and friend. The food is moderate, but has recently improved some. That is the only check point I could say could be a little better. The facility is not new, has some "wear and tear", but housekeeping cleans our rooms and all other areas daily, and also care about you, including doing more than required. Don't judge a book by its cover. It's the people that make the difference, and this is where this facility excels. Despite being corporately owned, residents are treated like friends or family and you are addressed by all staff by first name, despite their being a lot of residents. I have made CHC of New Port Richey my home.

Thank you to all the employees that helped me, you have been like a family to me. I appreciate everything so much!

Father's room was hardly ever cleaned. It took them more than 10 minutes to respond to his bed alarms, which resulted in him falling 4 times in 3 weeks, and injuring himself (cuts, bruises). Staff was friendly, for the most part. Business office had many difficulties with billing and blamed on their computer. Dining room looked pleasant, but food was fair. Had many activities scheduled in main room, which was nice.