Avante Villa at Jacksonville Beach

I am utterly appalled by the level of negligence and unprofessionalism displayed at this facility. From the moment one enters the building, the atmosphere is profoundly unpleasant. The receptionist is dismissive, which sets a deeply troubling tone for visitors and residents alike. Sadly, the social services director’s demeanor was remarkably abrasive and indifferent. It is deeply disheartening to witness residents left sitting in hallways appearing forlorn and neglected. The environment lacks the dignity and attentiveness that vulnerable individuals deserve. During my visit, I overheard CNAs on the 3–11 shift engaging in excessively loud and inappropriate conversations filled with profanity, which I found entirely unacceptable in a healthcare setting. What disturbed me most was the condition of my loved one. He was completely soaked and appeared as though he had not been properly changed or attended to in an extended period of time. It was absolutely heartbreaking to witness such apparent neglect. Families place immense trust in facilities such as this to provide humane and attentive care, and based on my experience, that trust has been profoundly violated. I will say, however, that the ADON was exceptionally helpful and professional throughout my experience, and Mary from therapy was absolutely wonderful, along with Alisha. Additionally, the social services assistant demonstrated far more compassion, diligence, and competence than the director herself. That young lady went above and beyond in her efforts to provide assistance. Those individuals treated residents and their families with the compassion, dignity, and respect that should be standard in any healthcare environment. Unfortunately, despite the efforts of a few compassionate staff members, I would not recommend this establishment to anyone seeking attentive and professional care for their loved ones.

From the outside, it looks nice. Upon going in, the person sitting at the front desk was initially nice but very quickly turned rude. In order to get to my husband’s room, the first hall we had to go down was a nursing home environment. This included what appeared to be duller/dingy lights, the smell of bodily fluids, & someone yelling “help me!”. We were there for in-patient physical therapy, not to be sent to a nursing home. The room itself was a private room, on the larger side. Only problem was, there was one chair in there. Not suitable for the patient, if they wanted to sit instead of lay in bed, & not suitable for visitors that were staying for more than a few minutes. It was very depressing in there. My husband was in the room for several hours at a time, without anyone coming in there to check on him. When a resident pushed the nurse button, a squealing noise could be heard very easily, even with the door shut. The staff ignored the call lights & the light/sound would be on for a minimum of 20 minutes before staff went in there. While he was there, the same person yelling “help me” could be heard on multiple occasions. He first was transferred there at about 2:30pm. Without medicine. They did not give him any medicine that night. The next morning, I had to bring him his morning medications because they still did not have any for him. He needed pain medicine for what he was originally taken to the hospital for. He couldn’t get that, not even Tylenol. When I tried to tell someone about our concerns, no one seemed to know who to talk to about it. When I tried speaking to the social worker, what started as a 30 minutes before someone meeting, turned in to her being gone from her office for literally hours. When I mentioned leaving AMA, the nurse said that my husband could not leave. When I assured her that he could, then she changed her story & said that he could, but insurance might not pay. As soon as we told her that he wanted to leave, she was not nice at all. Needless to say, we came home after one day. He has an appointment with his doctor & he will be doing outpatient physical therapy. Stay far, far, far away from this place. We will never go there again.