Aspire at Evans

My mother is in Evans Health Care. It's been okay so far. It's been fine. She has no complaints about the food. She seemed to be okay in her room. She received therapy when she first came in, but she's not having it right now, and I felt that she should have it longer. They don't have a lot of activities going, and that's one of my main concerns, she doesn't have enough to keep her occupied. They have an outside courtyard, but she can only go out there if I'm here to visit.

My husband had a stroke and it was recommended by the doctors that he be put in a nursing home for a short period of time for help with rehab. I was told to pick out 5 nursing homes in the area. This was the last choice and the only one available for him. He stayed there 20 days and it got to the point where I feared for his life. Because of covid, we did not visit him but trusted that he would be treated well. WHAT A MISTAKE! I would not send my worst enemy there. I have no idea what the establishment looks like on the inside but I can tell you that if you care and love anyone you will NOT send them here. My husband because of his stroke could not speak very well or hold a phone so even though there was a phone in his room it was next to impossible to talk to him. The few times he did answer the phone, all I could get out of him was him screaming "GET ME OUT OF HERE". I will never know exactly what went on in there but I don't believe it was pleasant. First of all, they don't like to answer the phone. The "receptionist" is only there from 830-530 Monday through Friday and trust me, she answers the phone when she feels like it. The receptionist is rude, curt, condescending and doesn't like to give messages. I would call twice a day to check on my husband and ask to speak to someone and in 20 days I had people call me back twice. After 530 at night, NO ONE answers the phone! There is no answering service, no way to leave a message. The phone just rings and rings and rings. I got someone to admit that "the staff at night doesn't know how to answer the phone...we are working on it." REALLY????? So forget about it if you were like me and couldn't speak to your loved one yourself. You have NO IDEA WHAT IS GOING ON. The case worker Enoele, doesn't like to talk to you or return calls. You can't even leave her a voice mail, it just rings and rings. When you do actually get to talk to her, she is very dismissive and curt bordering on rude. The one nursing supervisor (I guess that's what she is) was very nice and helpful but I only got to speak to her one time and that was after having my insurance company call with me on the line and demand that someone talk to me. IF you are lucky to get a nurse to ask about a patient, they barely speak English and are very vague. You won't learn anything from them. I was lucky enough to twice speak to a speech therapist, Lauren. She seems like a very caring lady and I believe she truly helped my husband. She was very informative and even sent me emails with information about how to help my husband when he came home. The occupational therapist was also kind enough to speak to me once and was also helpful. I would say that the rehab care part is good, but this is not a place that you want to put your loved one. Unless you can go visit every day or your loved one is cognizant to tell you what is going on, you are going to be left in the dark. I had to have my husband's primary care physician step in twice to get information, and once my insurance company...JUST TRYING TO FIND OUT HOW MY HUSBAND WAS!!!!! His stay was 20 days, he came home so thin it was unbelieveable. He told me that they didn't feed him. He was starving all the time. He looked it too. He did come home clean, and shaven but he looked very gaunt. He must have lost at least 20 lbs in 3 weeks. I truly believe if he had stayed longer, he would have died. Scared??? YOU SHOULD BE. DON'T EVER PUT SOMEONE HERE. I will be reporting them to the state.

When I first looked at Evans the reviews were horrible. They got hit pretty hard by coronavirus and after that happened they cleaned house. My mom was in there with the new staff and she loved it. I don't know what the food was like and I was unable to visit durring quarenteen. I expect it's about the same as any other nursing home. But mom loved it and enjoyed her time there. I was really impressed. It's hard to get a good nursing home on Social Security and I don't know what this place is going to be like down the road but right now it's a good choice.

Had a dementia client die 4 hrs after being sent by ambulance to ER. Two days earlier was told she was fine. ER lab test showed COVID-19. This was 4 days ago. I have yet to hear from facility and my calls/messages go unanswered/not returned. Don’t send anyone you care about here. I am calling the State DOH next.

This review is very recent and things continue to go downhill. The cockroaches are running up & down the walls even when I left my night on all night! Therapists are good. Food is poor but hot. Nurses are wonderful but cannot make up for some of the CNA's. Some CNA's have been there for years and can be quite rude and the newer ones follow what they say. There are a few that smile and try to make up for the rest! The call lights were answered within a reasonable time. Several activities are available. A big problem, like most places is staffing. No problem with parking spaces and the lot is well lit. Overall, they need to "clean house" (literally) and hire new CNA's and this place would be great. Social worker was super overworked and little help to my discharge! I was transfered there from the hospital, I should have checked out the reviews here. Because of the location (which is great) I chose Evans. There are 3 wings, short term, long term and dementia. People that wrote and said it was great must have been in the locked dementia wing or lond term. I am commenting on short term only. Each room has a private bathroom (filthy) and you go down the hall to get a shower (hot).