American House Bonita Springs

I moved my mom to American House Bonita Springs a year ago from another assisted living facility that was not servicing us as we wanted any more. The transition was bumpy because of her, not the staff! I felt so much more compassion and understanding from the staff than I had felt in any healthcare setting. They were so patient and kind and reachable! From the “sales” staff (she is not at all a sales person… she is a decision support and care strategy partner) to the chief of staff (so kind compassion and responsive) to the ED (help with corporate navigation and education) to the daily aides. All have changed my life and are an extension of my family care plan and have improved the life of my mother. And father! He’s in independent living and his feeling of security and peace has changed his life too. He’s less depressed and making new friends and everyone knows and loves him there as people whoever have met does! American House at Bonita Springs will help you through this season of your life! If you are considering it, I tell you, move there. Your life will improve from peace of mind and connected to care.

I rarely write reviews, but I feel it’s important to share our experience with American House Bonita Springs. Our family had concerns about the care provided and the overall environment. During the time we were there, we noticed frequent turnover in leadership, particularly in nursing, which contributed to inconsistent care. Residents sometimes appeared unkempt, with delayed assistance for personal care and hygiene. There were also instances where call pendants were not answered promptly, and supervision of higher-risk residents felt limited. The Executive Director, Denise, created a work environment that staff described as challenging, and morale among employees appeared low. These issues seemed to affect the quality of care and overall attention residents received. The building had ongoing maintenance and sanitation issues, including occasional odors, pest control visits, and delayed repairs. Some residents appeared to require more care than the assisted living setting could safely provide. Our family ultimately decided to move our loved one to another facility after realizing that the level of care did not match what had been promised during the admission process. We share this review so that families can ask detailed questions and carefully observe the environment and care when choosing a facility for their loved ones.

I can’t say enough about this facility. From the day we came to our first visit, to the move in process… and beyond to present day. The staff here is absolutely incredible!! Going above and beyond seems so natural for this crew. Kristy- absolutely great job selling this place as a great fit for my mother. She couldn’t be happier with the quality atmosphere. Pam- Guided us through the move-in process. She does a great job explaining the “nuts and bolts” of adjusting to American House. “Stan The Man” - Coordinating and entertaining the community is no doubt a tiring and thankless process… but he displays never ending energy and unlimited kindness and compassion to each community and member. The concierge team; Susan, Rochelle & Ann- They couldn’t do a better job greeting with a smile and helping to answer the countless questions the folks have here. They always make you feel important and special. Nolan- The kitchen runs like clock work and the food and service is excellent. The presentation is like that of a fine dining restaurant. And.. all the executives here who hire great staff and work so hard to make this place look awesome!! So pleased with every aspect.

My mother has lived in both assisted living and now memory care in American House Bonita Springs. Over 8 years she has thrived there and been very happy. The caregivers are really caring and I really appreciate how the meals are complete, served nicely and dessert is a treat for all the residents at dinner. The activities keep Mom engaged. Memory Care director Kirsten is an exceptional person.

This community has been wonderful for my parents. The Director, Eneil, is very hands-on and consistently checks in on my parents well-being. Denise (Executive Director) has facilitated important resident upgrades recently. The staff is full of caring employees who truly make a difference. My parents have really enjoyed living here and they appreciate all the friends they have made, both fellow residents and employees.